Supervisor Helpdesk EMEA (w/m/d)

We are one of the world's leading companies in orthopaedics, arthroscopy, sports medicine and orthobiology. True to our Mission Helping Surgeons Treat Their Patients Better, we have been developing innovative products and surgical procedures for 40 years. Arthrex was founded in Munich in 1981 - today our headquarters in Naples (Florida, USA) with further branches in 29 countries. Our corporate culture is characterised by cross-border cooperation and an exchange with colleagues from different nationalities. The development of new business areas and the expansion of our product range contribute to a steady growth and will lead us to the development of high-quality products in the future. Our employees contribute significantly to this success with their commitment. For this we offer a motivating, value-adding working environment.

You are responsible for the disciplinary leadership and development of a team of the Helpdesk EMEA Support the planning and compliance of the EMEA Helpdesk Budget You ensure complete processing of all incoming IT tickets to the respective department They cooperate proactively with the international departments that offer similar or related services in order to actively promote the introduction and implementation of global standards and to take into account local conditions appropriately You will also develop metrics and reports to monitor and measure demand and performance compared to SLAs with regular reporting They ensure an efficient and controlled procurement process, as well as managing End User Hard and Software In addition, you support the management, deployment and development of all End User Services in the EMEA region

You have a successfully completed vocational training in the IT sector, e.g. as a specialist informatics or a study in the field of computer science, software technology or a similar subject or a comparable qualification As a manager, you have been able to gain several years of professional experience in computer science preferably in the field of Helpdesk / Support You have well-founded knowledge in operating systems as well as end-user hardware and software Team skills and willingness to work into new tasks are just as important as us A problem- and service-oriented approach as well as very good German and English skills in word and writing complete your profile

An activity in an international environment Personal and esteeming coexistence Plenty of space for innovation and work with new technologies A future-proof workplace Flexible working hours and in many areas the possibility of mobile work Individual incorporation, supplemented by extensive introduction training Occupational pensions (indefinite employment) Free additional hospital insurance Support in various situations of life (e.g. childcare, care, personal questions, etc.) through cooperation with a service provider Free lunch from Monday to Thursday JOBV1_EN