Amazon Europe Core | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time / Home office | Published since: 20.05.2025 on stepstone.de
IT Support Engineer I
IT technicians: in the Amazon operations teams do not work in the office as usual – rather they take care of the various IT systems that form the heart of our logistics locations. As an IT technician, you work at one of our logistics locations together with colleagues, remote support teams and the company to perform essential IT support functions. In this role, you use the latest technology in an environment that promotes mentoring and career development opportunities. Learning resources are available to develop your career and technical skills and to gain industry-renowned qualifications. About the team Our Ops Tech Solutions Team (OTS teams) offers all Amazon operating sites worldwide running tech support. Maintenance, upgrade and protection of the IT infrastructure and end-user devices of one of the largest companies in the world require a variety of skills. Some team members are engineers who help to create and implement solutions. Others take over management roles and act as executives for our colleagues in tech support so that they can help our end users better. The Amazon's OTS team is committed to keeping performance and sustainability in balance for all new solutions. Many of our employees work at local locations. Our team is active 24/7 and ensures that we can offer support and carry out important maintenance work with the lowest possible interruptions in the business process. Stellen-ID: 2908074 | Amazon Deutschland E1 Transport GmbH JOBV1_EN
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Your tasks • Your profile • What we offer
IT technicians: in the Amazon operations teams do not work in the office as usual – rather they take care of the various IT systems that form the heart of our logistics locations. As an IT technician, you work at one of our logistics locations together with colleagues, remote support teams and the company to perform essential IT support functions. In this role, you use the latest technology in an environment that promotes mentoring and career development opportunities. Learning resources are available to develop your career and technical skills and to gain industry-renowned qualifications. About the team Our Ops Tech Solutions Team (OTS teams) offers all Amazon operating sites worldwide running tech support. Maintenance, upgrade and protection of the IT infrastructure and end-user devices of one of the largest companies in the world require a variety of skills. Some team members are engineers who help to create and implement solutions. Others take over management roles and act as executives for our colleagues in tech support so that they can help our end users better. The Amazon's OTS team is committed to keeping performance and sustainability in balance for all new solutions. Many of our employees work at local locations. Our team is active 24/7 and ensures that we can offer support and carry out important maintenance work with the lowest possible interruptions in the business process. Stellen-ID: 2908074 | Amazon Deutschland E1 Transport GmbH
Support of local users:inside by installing, support with and troubleshooting for IT infrastructure, end user devices and applications Management of support tickets, provision of first and second line support Implementation of proactive maintenance to maximize the availability of all IT equipment Implementation of projects and innovations in cooperation with other colleagues in the IT service
Experience in the use of hardware and software, including Microsoft Office or Windows, in an IT role Experience with work in IT support or IT Asset Management and Purchase Experience in communication with different stakeholders, including colleagues Advanced knowledge of German in word and writing Valid driving licence QUALIFICATIONS Completion in Computer Science or another technical field Experience with network infrastructure Experience in improving existing processes and processes Experience in creating clear, precise documentation JOBV1_EN
Company location
Location
| Amazon Europe Core | |
| Berlin | ||
| Germany |
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