IT-Support Expert 1st/2nd Level (m/w/d)

Support IT-Helpdesk Processing of IT requests and support requests in 1st-/2nd-level support Analysis and elimination of hardware and software problems Implementation of software and hardware installations Documentation of solutions and provision of information for 3rd level support Support for users in IT issues Creation and maintenance of documentation and instructions Coordination with external service providers Up and down IT equipment Warehouse management for IT equipment Ordering of required equipment

Complete training in the field of IT or comparable qualifications Experience in IT support, especially in 1st/2nd level support Good knowledge of IT infrastructure, operating systems and networks Good knowledge of English Service orientation and communication skills Patience and empathy in direct handling of users Problem-solving approach Team skills: collaboration with the entire IT team and other teams Flexibility and readiness to learn: Openness for new solutions and continuous training Stress resistance at high enquiries and in a hectic environment

VIELFÄLTIG & FLEXIBEL Varied and demanding tasks, free spaces in the processing and flexible time management in a future industry SICHER & GUT EQUIPMENT Secure workplace and mobile work SYMPATHISCH & KOLLEGIAL Open communication and team events like our K2 festivals are the basis of great coexistence at K2 AKTIV & GESUND EGYM Wellpass offers you the opportunity to use a variety of sports and wellness facilities throughout Germany and other countries ATTRAKTIV & UMFASSEND On site include services such as free drinks, organic fruit basket, free parking or 5 minutes to the S-Bahn or a grant for lunch with us INDIVIDUELL & INTENSIV We accompany you in your professional development. In addition, each K2nian has 30 hours of learning time per year via the Master Plan learning platform COMMUNITY & LANGFRIST IN THE FUTURE We actively support you on the topic of retirement BE YOURSELF Dress up for your own taste. Your individual presence is an important contribution to the K2 variety to create an atmosphere where everyone feels welcome WHERE WHIR K2 Systems – Connecting Strength

We bundle strengths: innovative assembly systems, digital technology and people with energy and know-how to create high-quality solutions for solar systems. With 420 employees at 12 locations worldwide, K2 Systems is driving the production of solar energy with intuitive assembly systems, state-of-the-art digital services and exceptional customer service.

K2 solutions are mainly produced in Europe. This and the company’s procurement strategy underlines the commitment to sustainability. Since its founding in 2004, we have secured photovoltaic systems all over the world. JOBV1_EN