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BWI GmbH | Germany | Wunstorf | Permanent position | Full time | Published since: 06.05.2025 on stepstone.de

Senior IT Service Technician (m/w/d)

Branch: Computer science, informati... Branch: Computer science, information and communication technology


As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Senior IT-Servicetechniker (m/w/d) now and in full time in Wunstorf. The Service Center Hannover ensures the decentralized service provision in the area of telephony, hardware and software, LAN, WAN and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center Hannover processes defined task packages within the framework of projects and provides on-site service at BWI's own IT. JOBV1_EN

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Your tasks • Your profile • What we offer

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Senior IT-Servicetechniker (m/w/d) now and in full time in Wunstorf. The Service Center Hannover ensures the decentralized service provision in the area of telephony, hardware and software, LAN, WAN and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center Hannover processes defined task packages within the framework of projects and provides on-site service at BWI's own IT.

Tool-based acceptance, analysis and elimination of disturbances in the PC, telephony, LAN and WAN environment

Implementation of moving orders, in particular in the area of telephony and PC

Ensuring compliance with predetermined reaction and suppression times

On-site support of central enterprises as an extended arm of the IT service

Efficient disposition of orders taking into account time and economic conditions and monitoring of service levels and escalation processes

Tool-based support of service technicians in order fulfillment and documentation of all processes

Cooperation in projects and subprojects to expand and adapt existing IT infrastructure

Complete IT-related vocational training (e.g. IT-system electronics) or comparable qualification with administrative experience

About 3 years of professional experience in IT, TK or network environment

Knowledge in handling ticket systems and good knowledge of IT-relevant processes

German language skills

Structured and careful operation with high target orientation as well as pronounced readiness to learn and self-initiative with changing requirements

Impressed team skills and social competence in dealing with customers and colleagues

Driving licence Class B and mobility in the area of Lower Saxony

As the primary digitization partner of the Bundeswehr, we enable and support in peace, crisis and war They work with innovative digitalization projects and work closely with manufacturers (e.g. Cisco & Microsoft) It expects a pleasant working environment, an appreciative approach to each other and a great team spirit The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We provide you with a modern notebook (HP EliteBook) and a high-end smartphone (Samsung or Apple) JOBV1_EN

Company location

Location

ava BWI GmbH
89075  Wunstorf
Germany

The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.

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