Customer Success Manager Lease Seven (m/w/d)

abcfinance - the financial service provider for the middle class.

For over 45 years, the abcfinance Group has been partnering with the German middle class with innovative financing solutions that ensure sustainable growth and reliable stability. Part of this group is the abcbank, which specialises in leasing and factoring business as refinancers. In order to provide our customers with the best service, we rely on a team of over 730 employees at 14 locations across Germany, who use their competencies for companies from various industries.

Be the first contact person for our customers, build confidence and strengthen customer loyalty beyond pure support. Support our customers in the use of Lease Seven, document best practices and help them with their daily application. actively shape the onboarding of new Lease Seven users and create training materials such as Help Center articles and explanation videos to introduce new features. Pick up new customers' wishes and check them for cost-effectiveness and feasibility. Analyze existing processes, develop ideas to continuously increase the degree of automation and work closely with the product team to optimize and automate our customer-success processes. Help with acute problems and errors, develop suitable solutions and create developer tickets if necessary. Get active in regression tests and functional removal of Lease Seven. Take a central interface function to users, developer team and stakeholders and work with Advise, Finlab and abcfinance across business and professional areas – and support the management of the Customer Success Team.

You have completed a degree in business training or a corresponding degree – alternatively you have a comparable qualification and have experience in B2B support. You have the pleasure of customer communication as well as the desire to expand it sustainably and at eye level together with your team. You like to work in the team, are open-minded, empathic and conscientious. You can inspire yourself to the topic of technical innovation and work in a targeted and result-oriented manner. You have an analytical sense and a technical understanding to identify problems, find solutions and strengthen customer relationships. You have very good German knowledge on at least C1 level in oral and written communication and ideally also about good English knowledge. You are drawing yourself through a structured, independent way of working You are convinced by a self-sure and professional appearance as well as a high degree of self-initiative, resilience and flexibility.

Flexible working hours and hybrid work: Whether in the office or during the day in the mobile office - with flexible division of working time and our workation concept, you use your time resources as best suited for you. Continuous learning: Expand your personal and professional skills with regular development opportunities. Your training is part of our corporate strategy. Benefits: In addition to attractive salary, occupational pensions and asset-effective benefits You can enjoy other useful benefits such as a Germany ticket, a Jobrad offer and a fitness and wellness offer with EGYM Wellpass. JOBV1_EN