IT Service Desk Employee (m/w/d)

Shipbuilding with passion, highly specialized naval ships, innovation and teamwork: The NVL stands for this. We are a privately run independent shipyard group with four renowned shipyard locations in northern Germany and international locations with more than 1,700 highly qualified employees. We offer our customers tailor-made, intelligent and cost-effective shipbuilding solutions as well as extensive services to support the commitment of the Deutsche Marine and Navies worldwide. Come on aboard! For the Hamburg location we are looking for a

They are the first contact point for all IT-relevant questions, disturbances and requests for change from our users. In direct interaction with users, you analyze technical concerns and solve them efficiently by remote access. Through our central ticket system, you take troubles, classify them carefully and process them in close coordination with the second level support. They identify recurring support tasks at an early stage and develop automation capabilities to optimize processes and improve service quality sustainably. New colleagues in the IT Servicedesk will assist you in the process and give your knowledge more accurate. They promote the security awareness of our employees by providing best practices in the field of IT security and supporting the implementation of internal guidelines. In addition, you document your solutions systematically and actively engage in IT projects.

Complete vocational training, ideally related to IT. Ideally professional experience in the IT service desk or in the IT administration. Good knowledge of Microsoft Windows and Office products. They are able to prioritize incoming fault messages and service requirements and, where appropriate, initiate escalation procedures in accordance with the agreed directives. Basic knowledge of managing user accounts and groups (Microsoft Active Directory) would be beneficial. Very good knowledge of German in word and writing; English skills are desired. Team skills and a pronounced service and service orientation complete your profile. They have a structured and independent way of working and address problems.

35-hour week Welcome event Free parking Holiday and Christmas money, special payments Germany ticket for 33 EUR Mobile work Occupational pension Training and development opportunities Management consultancy Sports Company events Jobrad 30 days off Staff offers Flexible working models We at the NVL rely on a storm-proven crew where everyone can rely on everyone. This is why we are promoting a working environment that invites you to stay and offer anchoring opportunities such as exciting development opportunities in further tasks within the entire NVL. Of course we will accompany you on your way with targeted personnel development measures, of which we will be happy to tell you in a personal conversation. JOBV1_EN