Teamlead (m/w/d) DO&D Customer Support in the field of Digital Solutions

As a medical-diagnostic service provider, the health of our patients treated directly and indirectly is always the focus. For you, we work together with over 4,200 employees at over 90 locations to promote our common values: medical excellence, innovation and partnership. You've never heard of amedes before? We'll get you straight. We are a highly technological, digital and innovative medical company based in Hamburg and Göttingen. More than 4,000 motivated and innovative employees work with us. We offer almost everything the IT heart desires, such as working with big data and data analytics, research and implementation in the field of AI, or transferring large production facilities to the age of IoT and Industry 4.0. WIR are a growing team in a meaningful environment - you will also become part of the team as: Teamlead (m/w/d)

You guide a team that ensures content and customer-oriented support in terms of our digital ordering and delivery process (order and inventory transfer) You develop and implement strategies to continuously improve customer support and increase customer satisfaction You work closely with internal teams to escalate technical problems, pass customer feedback and advance continuous improvements You train and guide your team to ensure that it has the necessary skills to effectively support benefiters You identify, analyze and solve content problems associated with our ordering or delivery process, thereby following the end-to-end thoughts of Digital Solutions with your team You ensure customer satisfaction by responding to customer requests via various communication channels quickly, friendly and efficient You'll start reports about customer requests and support trends

You have completed your studies with business or economic background You have at least. 5 years of experience in customer support, preferably in the field of digital processes or platforms in the medical environment You have leadership experience and the ability to guide and motivate a team Your communication skills are excellent, and you show empathy in dealing with customers You have technical understanding and ability to solve problems quickly Through your analytical thinking, you identify trends and guide improvements You have experience in handling customer feedback and integrierst it skillfully in internal processes Your self-motivation is high, you have organizational talent and are result-oriented

30 days Flexible working hours The possibility of mobile work Annual special payment (13th salary) and holiday allowance Health-promoting measures Employee discounts and the discounted membership in the gym Comprehensive development opportunities and participation in our e-academy Structures that enable the reconciliation of work and family Apply now with your complete application documents including salary presentation and earliest possible entry date, specifying the reference number: #33286 We look forward to your meaningful application! amedes promotes equal opportunities! All qualified candidates are taken into account in our selection process regardless of skin color, religion, age, gender, sexual orientation, national origin, belief, citizenship, disability or marital status. JOBV1_EN