Customer Success Projektmanager (m/w/d)

Stepstone is a leading online job platform in Germany that helps job seekers find the right job. As one of the largest providers in the job market in Germany, we have already enabled millions of attitudes in a wide range of industries and sectors.

We are proud to be part of the Stepstone Group - with their worldwide expertise for tech job platforms. As part of this global team, we can use the latest technologies, data and industry expertise to further improve our service and adapt our technology to the needs of the job market through continuous innovation.

As a Customer Success Project Manager (m/w/d), you are part of a dynamic team that actively shapes the customer success of tomorrow with innovative and strategic initiatives. You develop, test and optimise new services to sustainably increase the satisfaction of our customers. You work closely with various departments and take responsibility for implementing your ideas. Your tasks: Develop innovative services – you design, test and implement new approaches to bring customer success to the next level.

Implementation & Measure Success – You implement new services in an operational manner and analyze their success using relevant CPIs.

Caring for customers & identifying needs – Through regular discussions you identify potentials and validate your developed solutions directly in exchange with the customers.

Interface between teams & stakeholders – Together with internal departments, you develop strategies to optimize retention, Churn rate and market share.

Impetus for new services – With your innovative spirit and your proactive approach, you bring fresh ideas and promote the further development of our services.

Training & experience – A completed study or commercial training as well as 1–2 years of experience in customer service, sales or online marketing, ideally in a HR, sales or service-oriented environment.

Project Management & Analytical Thinking – First experience in the implementation of own projects as well as in the handling of CRM systems, dashboards and reports.

Communication strength & consulting competence – You convince by safe occurrence, solution-oriented thinking and a structured way of working.

Customer Orientation & Creativity – You are passionate about innovative solutions, understand the needs of the customers and develop tailor-made services.

Technical understanding & digital affinity – Secure handling of MS Office (PowerPoint, Excel, Word) as well as interest in digital tools and systems.

For us as a community, it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 31 days holiday + 2 extra days for Christmas and New Year Hybrid working model Occupational pension 24/7 Employee Assistance Program Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Bring your dog to the office Discounted parking, job or Germany ticket Access to the Corporate Benefits Advantage Portal Our mission Same opportunities for everyone - this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, world view, age, marital status or other characteristics. JOBV1_EN