Service Engineer (Expert) (m/w/d)

As an innovative technology and service group, Vodafone Deutschland stands for communication and service from a single source. Each: the second German is Vodafone customer:in - whether surfing, calling or watching; whether office, farm or factory - the Vodafone technology connects everyone and everything, always and everywhere. At Vodafone we have changed the lives of billions of people for over 30 years. In 2021, Vodafone will expand 5G for 20 million people and provide two thirds of all Germans with Gigabit connections by 2022. Together we shape the future of tomorrow, because we are ready for the best future of all times. Together we can. With us you can be DU and belong. You can share inspiration, discover new opportunities, develop yourself and make a real difference. Exchange with colleagues in different networks and learn from each other. Whether women4women, father's network or LGBT: from our networks, there's one for you. Because we do not make differences between age, gender, sexual orientation, religion, ethnic and social origin or disability. Be with us all yourself.

Service Engineer (Expert) (m/w/d) Stellen-ID: 258498

Our Large Enterprise Incindent Management Team supports the largest and most important customers of Vodafone. We are oriented towards standard solutions, but we rely on special requirements. If you want to be part of a dynamic team that highlights innovation and customer satisfaction, you are right with us!

As a service engineer (Expert) (m/w/d), you take full responsibility for one or more business services and ensure a smooth service. You analyze and evaluate national and international customer requirements from projects for readability, effort, feasibility. As part of the problem of management, you develop processes, standards and requirements for the continuous improvement of service management as a basis for new and modified services and for the sustainable protection of service availability. For details, see our tool landscape as well as customer monitoring and take the Second Level Support & configuration including external service providers and third parties involved. As part of projects (rollout, upgrade, etc.), you represent the operational requirements for service quality with regard to the product groups in the scope. You define and follow Service Level Agreements and Service KPIs for the relevant services and actively pursues deviations of the target values and quality limitations.

What distinguishes you: A completed technical study in the fields of news technology, electronics or computer science or a comparable completed vocational training At least 4 years of professional experience Proofable knowledge in project management and presentation techniques The ability to make effective decisions supports you with your self-confident, persuasive and reputable appearance towards customers: inside and inside our internal interfaces (sales, engineering, implementation) Good knowledge of network, transmission and signaling protocols in the field of telecommunications (mobile radio and landline) and ideally a certification as CCNA/CCNP (routing & switching, voice, collaboration) A high degree of flexibility as well as a good abstraction capability are both good conceptual and analytical thinking and working Willingness to accept readiness

This body can be exercised in fulltime or full-time part-time (min. 30 hours).

Your strengths and experiences count. We care about diversity and equal opportunities. We look forward to receiving applications from people with disabilities. And note them with the same suitability.

We occupy this position at the Düsseldorf site for Vodafone GmbH.

Flexibility: In agreement with your team and leadership, you decide which days you work in the office and in the home office. Up to 20 days a year from the EU countries as well as from more and more non-EU countries. Attractive remuneration and pension provision: As a collective employee, you will receive holiday and Christmas money or a 13th salary depending on the remuneration model. And with our pension plan also an occupational pension scheme. Continuing Education: You decide which of our learning and training programs you can support your individual development. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can.

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