Seminar quality assurance professional

Type of training: Full-time education

b Description b Modern quality assurance sees itself as a service provider and, as a partner for suppliers, production and customers, must consider and fulfill different requirements and requirements. In this 4-day seminar you will get to know a variety of tools, the application of which will be deepened through practical exercises. The tools will help you in your day-to-day quality assurance work to process the tasks that arise efficiently and sustainably through a systematic and structured approach. In practical exercises, you will learn how customer requests can be structured and thus prioritized, and you will be taught techniques that help to make discussions objective and to make objective and goal-oriented decisions. At the same time, the seminar gives you a very good insight into the daily tasks of quality assurance. b content b

• The development from quality control to quality assurance to quality management
• The self-image of quality assurance as a service provider
• Dealing with the challenges at the interfaces to the supplier and the customer
• Definition of quality, errors, defective units
• Explanation and use of the Kano model for customer satisfaction
• Systematic procedure in quality assurance, for example 8D report
• Easy problem-solving tools like 5Ws and Cause/Effect Diagram
• The seven graphic quality tools
• Simplified risk analysis, portfolio chart
• Concept selection process for goal-oriented decision-making with alternative courses of action