Service Delivery Manager Information and Communication Technology / Communications Engineering (m/f/d)

Own management of service and business contracts as well as control of service contract implementation Planning and execution of service review meetings with customers and contract reviews with internal stakeholders Migration of processes and implementation of transition and operating phases Proactive, continuous testing and optimization of processes to ensure the continuous quality of our service Support for sales e.g. for calculations, tenders and concepts

Completed training or successfully completed technical college or Bachelor's degree with relevant reference to information and communication technology or communication technology Multiannual Experiences in Service Business as Service Delivery or Customer Support Manager Ideally there are already ITIL knowledge Interest in varied activities with different customer groups, service modules and different system techniques Very good knowledge of German and good knowledge of English required

telent GmbH - A long history of success as a technology company and a future-proof workplace Structured onboarding – extensive incorporation in the headquarters and offices with mentors Team-oriented corporate culture – collegial working environment with flat hierarchies Work-Life-Balance – Mobile work with flexible working hours, 30 days vacation Projects – Demanding, interesting projects Education & Development – Individual training, training and career promotion Modern working environment – High-quality technical equipment Employee events – corporate celebrations and joint activities Jobrad – Jobrad-Leasing offers a good alternative to the ÖPNV and car while contributing to the environment both in the workplace and in leisure