DATAGROUP | Germany | 55xxx Ingelheim am Rhein | Permanent position | Full time / Home office | Published since: 15.01.2026 on stepstone.de
(Senior) Customer Success Manager (m/f/d)
DATAGROUP Rhein-Main GmbH (formerly URANO), based in Ingelheim am Rhein, Rheinland-Pfalz, is part of DATAGROUP SE, one of the leading IT service providers in Germany. For almost 35 years, we have been the innovative and manufacturer-independent IT partner for companies, medium-sized companies and contractors in the Rhine-Main region, Germany and Austria. In order to support our team 'Account Management', we are looking for a first time in Ingelheim am Rhein (Senior) Customer Success Manager (all genders) Reference number DG-RM-054
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Your tasks • Your profile • What we offer
You fully respect our existing customers and develop long-term cooperation Monitoring of SLAs and KPIs with our customers You support the application of our solutions and services to create real added value in the everyday life of our customers You develop stock customers strategically and unlock new sales opportunities through cross- and upselling You carry out regular business reviews, define common goals and manage their implementation You bring customer insights into the teams and strengthen the continuous improvement of our offers You recognize challenges early and find pragmatic solutions to ensure customer satisfaction
Experience that counts: You have already worked successfully in direct customer contact – ideally in account or customer success management Communication with effect: You understand to convey complex content clearly and empathically and develop trusting dialogues at eye level Self-employed work: You organize efficiently, think structured and have a clear view of priorities Empathy and solution strength: You quickly recognize what it is up to customers and find ways to support their goals Know-how: You move safely into CRM systems, know Office365 tools, are open to new technologies and ideally have a certification from the Customer Success Management area
Work-Life-Balance: Flexible working hours and mobile work for optimal reconciliation of work and private life Recreation period: 30 days vacation per year and additional work-free days on 24.12. and 31.12.2026 Attractive remuneration: Annual salary and bonus round, employer-funded occupational pensions Efficient cooperation: Flat hierarchies with duz culture and short decision paths Latest hardware: MacBook or Windows laptop as well as iPhone with dual SIM Future security: permanent employment contract in a future-oriented IT company Career and development: Individual support through our career model, our planned training catalogue and regular development talks Mobility: Cars for private use – also available as electric vehicle Modern working environment: state-of-the-art offices with ergonomic equipment in a central location with direct connection to bus and train Parking: Free parking nearby JobRad: Fund for leasing rate Team and Events: Stadium Experience Mainz 05, Summer Festival, Bowling, Online-Quiz and more
Location
 | DATAGROUP | |
| 55262 Ingelheim am Rhein | ||
| Germany |
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