Customer service aids (m/f/d)

Reconnaissance, advice and information of customers on questions and requests for social security benefits and on issues of billing under the performance rights of statutory health insurance Approval, processing, control and payment/depreciation of customer service requests and incoming invoices of service providers and payments Cooperation with the other teams and service points of the regional offices as well as the competence centres within the framework of the performance Implementation of measures in the context of targeted quality and cost management Evaluate and evaluate the quality standards of the individual service providers Processing of claims of the service providers and of claims of insured persons Preparing criminal complaints in settlement manipulations after targeted search

Training as a social security specialist in the field of health insurance or comparable training or multiannual professional experience in the field of benefits of a health insurance company Knowledge of the statutory health insurance companies Good knowledge of MS Office applications and health insurance-specific software Team orientation, customer and service orientation, cost awareness, communicative competence, quality awareness

In addition to a crisis-proof workplace, you can expect: flexible working hours (38-hour week, a generous working time frame without core working time) the possibility of mobile work (partially) a holiday claim of at least 30 days, which can be increased by a choice model and unlimited sliding days a monthly employer grant to the Deutschlandticket a collegial working atmosphere in a dedicated, competent and reliable team a fair remuneration according to our domestic collective agreement supplementary health insurance and benefits under occupational pension schemes a comprehensive occupational health management