IT Supporter (m/w/d) Airbus

Оccupation: Computer scientist

IT Supporter (m/w/d) Airbus in Hamburg

Welcome to Aviation Industry Personnel SERVICES GmbH, the expert on service and personnel services in aviation. We bring people together to achieve high goals. A path that we do not follow alone, but also that of our partner companies. Get up to new heights with us as a company. Recreate with comprehensive staff support that are specially adapted to your needs. Check with us as a candidate. We are happy to have you on board.

♪ Your duties

• Handling ad-hoc requests and questions from the business and colleagues within IT
• Contributing to IT related projects, providing guidance and setting requirements related to Satair and Airbus channels IT setup
• Ensuring continuous service improvement
• Capturing and sharing knowledge through written Knowledge Articles related to Satair Hamburg IT
• Ordering, handing out and setting up specific IT equipment and guarantee Asset Management is done according to Airbus processes
• Helping employees submitting tickets and routing them to the right resolver group
• Assisting with coordination of Joiner and Leaver IT tasks
• Escalating tickets when required to stakeholders
• Working closely with the different Service Desks within the organization of Airbus and acting as first responders when major incidents occur, ensuring proper information gathering, done communication and escalations are
• Supporting Airbus user population in various locations in Hamburg

Your profile

• Complete training in the field of computer science, business informatics or comparable qualifications
• Multiannual professional experience in IT / Information Systems and Customer Service
• Good knowledge of stakeholder management
• IT Service Management Tools (like ServiceNow) necessary
• Good knowledge of IT Asset Life Cycle Management
• German language skills
• English language skills

♪ What awaits you

• Unlimited employment contract
• Equal-Pay model and over-tariff supplements (according to iGZ) and supplements
• Personal care
• Christmas and holiday money (according to iGZ)
• occupational pension provision
• Employer grant for asset-effective services optional
• Training and training opportunities
• Option to takeover
• Workwear (according to activities)

Apply now and use your chance. The application only takes a few minutes. You will be contacted by Mr. Benjamin Kranich as soon as possible from our HR area.

♪

Location: 21129 Hamburg

Industry: Air/space navigation

Profession: Completed training in the field of computer science, business informatics

Field of activity: Production

Type of employment: Transfer of employees

Duration: indefinite

Joblocations:

21129 Hamburg, HAMBURG, GERMANY

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