ZEISS | Germany | 10xxx, 73xxx, 07xxx, 80xxx Jena, Berlin, Oberkochen (Baden-Württemberg), München | Permanent position | Full time | Published since: 10.06.2025 on stepstone.de
Service Owner (m/w/x) Microsoft 365
Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To make a sign with our innovations and to enable great. Because there are a lot of fascinating people behind every successful company. In an open and modern environment with numerous development and further training opportunities, ZEISS employees work in a culture characterised by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together. Today dare. Inspire tomorrow. Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity. Apply in less than 10 minutes. JOBV1_EN
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Your tasks • Your profile • What we offer
Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To make a sign with our innovations and to enable great. Because there are a lot of fascinating people behind every successful company. In an open and modern environment with numerous development and further training opportunities, ZEISS employees work in a culture characterised by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together. Today dare. Inspire tomorrow. Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity. Apply in less than 10 minutes.
For the Corporate IT (CIT) of Carl Zeiss AG we are looking for an experienced Service Owner (m/w/x) Microsoft 365. In this role, you work closely with our providers as well as key and end users and contribute to the continuous improvement of global service quality. Your duties Ensuring the failure-free operation of Microsoft 365 Collaboration Services for all ZEISS employees worldwide and other collaboration solutions in cooperation with providers
Implementation of measures for continuous service improvement, such as providing new functions (including regular reviews of the M365 Message Center), adaptations of the operating processes, etc.
Knowledge Management support and close cooperation with all service support units
Implementation of IT Service Management processes in the relevant service area (lncident, Change, Request Fulfillment, Problem, Complaint etc.), incl. ticket processing within a 2nd or 3rd level processing group
Planning and control of projects and selection and close cooperation with external service companies
Successfully completed higher education in computer science, business informatics or comparable
Knowledge of IT Service Management Processes (ITIL) and their compliance (Incident, Request Fulfillment, Problem, Complaint etc.)
Comprehensive knowledge of Microsoft 365 environment in a complex and internationally operating company
Experience in implementing ITSM processes, including Ticket and Change Management in ITSM (Service Now)
Ideally proven experience in the planning and implementation of IT projects
Language knowledge in German & very good English skills
JOBV1_EN
Company location
Location
| ZEISS | |
| Jena, Berlin, Oberkochen (Baden-Württemberg), München | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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