Consumer Sales Rep (m/f/d)

As a consumer sales representative, you are the heart of our Direct-to-Consumer model and act as a trusted contact person for our patients. You come into contact with people who have already shown interest in our products. This position is an office and telephone-based role with close cooperation with the teams from sales, customer service, marketing and clinic. Take care of: Proactive tracking of consumer leads and conversion to ForLife customer:in

Shipping of product samples and patient support:in the next steps

Daily planning, preparation and execution of customer interactions

Building trusted relationships through empirical and professional communication

Identification and implementation of cross-selling and upselling possibilities according to patient needs

Active participation in team meetings and introduction of ideas and best practices

Careful documentation of all interactions and results in internal systems

As a Consumer Support Specialist (Inbound), you are the first point of contact for patients:inside, who come into contact with ForLife. With your empathic communication style and your solution-oriented thinking, you make a real difference every day. This role is based on office and telephone and requires close cooperation with our teams from sales, customer service, logistics and clinic. Take care of: Processing incoming consumer inquiries: inside via telephone, email and digital channels

clarification of non-medical questions on product handling, sample orders, delivery times and recipe processes

Support during product sampling and onboarding phase

Detection and activation of cross-selling and upselling possibilities based on the needs of the patient: inside

Clinical or medical enquiries are forwarded to our Virtual Stoma Power

Professional and sensitive handling of complaints and returns

Close cooperation with internal teams to ensure a smooth and high-quality patient experience

Required Completed vocational training or a bachelor's degree in BWL, sales, communication, health management or a related area

1–3+ years of experience in telephone-based sales services, customer service or in a consumer-oriented role

Very good German knowledge (min. C1) in word and writing as well as pronounced communication skills

Experience in handling CRM systems and documentation of customer interactions

Safe handling of sales figures, lead tracking and conversion-driven tasks

Remarkable Experience in the Direct-to-Consumer (DTC) environment, healthcare, medical devices or pharmaceutical industry

Pre-experience in patient care:inside or end-user:in a regulated or sensitive environment

Confidence with cross-selling and upselling techniques that are geared to customer needs

Experience in a fast-growing or scaling company

Competence Customer focus: Empathy and professionalism in dealing with patients:

Result orientation: Targeted conversion of qualified leads at the same time high service quality

Structure and Planning: Efficient organization of daily contacts, follow-ups and priorities

Adaptability: sovereignty in a dynamic and evolving DTC environment

Team skills and communication: Effective cooperation with sales, service, marketing and clinic teams

Your Benefits Work with Sinn – Your work helps to ensure that vital medical devices can be reliably manufactured and used

Great team: A motivated and helpful environment that supports you

Occupational pension with 20% employer grant for a safe future

Special payments under operating agreement

Individual training offers to promote your professional and personal development

Business bike leasing for an environmentally friendly and sunk mobility

Regular team events to promote strong and collegial union

Mobility or Sports Grant: Optional BVG ticket or Urban Sports Club grant

Three KO days per quarter – If you don't feel good, you don't need a medical prescription immediately