Hellmann Worldwide Logistics SE & Co. KG | Germany | 31xxx Lehrte bei Hannover | Permanent position | Full time / Home office | Published since: 20.02.2026 on stepstone.de
Customer Service Specialist (m/f/d)
About us Ready to shape the future with us? At Hellmann, our employees are at the centre of all our actions – because relationships count for us. Being part of Hellmann means more than just getting into a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on four values: caring, entrepreneurial, forward-thinking and reliable. You find yourself in these values? Then become part of our FAMILY – with around 10,000 employees at more than 200 locations worldwide. For the better. Together. As an employee in our customer service, you are the interface between our customers, sales and operational management in land transport. You can support customer retention by receiving transport orders, answer questions and provide tailor-made solutions. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
About the job Acceptance, processing and system-side detection of customer requests and complaints in the field of land transport
Ensuring proactive and service-oriented customer contact • Communication with customers and partners with regard to shipment status and procedures
clarification of discharge differences and processing of feed obstacles
Operational control and monitoring of shipments in national and international land transport networks
Maintenance and updating of consignment information and monitoring of express and guarantee products
Creation of evaluations and reports on broadcast status
About You Successfully completed training as a merchant/wife for forwarding and logistics services, ideally with first professional experience
Structured operation, organizational design and loadability
Secure and binding communication behaviour towards customers and partners
Experience in dealing with MS Office and ideally user knowledge with popular forwarding software
Very good knowledge of German and good knowledge of English in word and writing
About our advantages Hellmann Spirit: Du-Kultur throughout the company, regular team and company events, birthdayless of the German TV lottery
Work-Life Integration: Flexible Working Hours and Mobile Work
Additional financial services: holiday and Christmas money, occupational pensions and benefits, Up to €1,600 net premium for the recommendation of new colleagues, benefits and offers for travel, leisure and culture
Health & well-being: Corporate fitness via Hansefit, Mental Health and Health Coaching, Daily changing and versatile dishes in our canteen
Family: Holiday days for care of relatives and special events
Specialist & personal development: Newcomer Days, training and further education through our Academy, Digital Learning Platform (LearningHub)
Mobility: Free parking, free use of e-store columns
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, disability, religion, ethnic origin or sexual identity: We look forward to getting to know you! If this great opportunity enthuses you and brings you the right conditions, click on BEWERBEN! Do you have any questions? Then please contact our responsible Recruiter*in. Manuel Barrera +49 (1514) 1459898
Location
 | Hellmann Worldwide Logistics SE & Co. KG | |
| 31275 Lehrte bei Hannover | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad