Front Office Manager (m/f/d)

We, the Heikotel - Hotel Am Stadtpark & Stadtpark Residenz belong to the small association of 5 privately owned houses of the Heikotel Group. We offer our guests an individual charm, a dedicated service and the natural conviction that our guests also feel behind the hotel door in which city You are currently staying. We love the positive idea that WIR may be a reportable part of the Hamburg experience and work every day with sincere ''Hamburger Herzlichkeit', which can be nothing else but real.

To support our reception and reception team at Heikotel - Hotel Am Stadtpark & Stadtpark Residenz in the beautiful district of Hamburg-Winterhude, we are looking for an experienced/n front office manager (m/w/d) in full time or by appointment.

Type of employment: Full time

You run the reception team and ensure a smooth run at the reception. You actively participate in the daily business and take early and late services in the team. You set up service and holiday plans and ensure efficient personnel deployment planning. You accompany new employees in onboarding and are responsible for their continuous training and further development. You carry out various administrative tasks, such as commission checks, the creation and maintenance of statistics and coordination with internal departments. You are the central interface between reception, hotel management and all relevant departments. You work closely with the hotel management and the Revenue department to ensure optimal utilization and sales development. You ensure and develop compliance with all standards, quality guidelines and internal processes. You are responsible for complaint management and find service-oriented solutions for guest requests. You continuously optimize workflows and set new standards for an outstanding guest service. You analyze guest feedback and guide measures to improve quality.

Experience as reception line, stellv. reception line or in a comparable position. leadership skills, organisational talent and joy in team work Embossed service orientation and communication strength. Safe handling of popular hotel programs. Independent, structured and reliable operation. Very good knowledge of German, good knowledge of English (further languages welcome).

Welcome bonus of 1,000,00 EUR gross ''employees recruit employees' bonus of Euro 500.00 gross Team spirit and family environment - just private hotel! Open Door Policy and truly flat hierarchies Electronic time recording with time account - every minute counts! Performance-oriented and fair salary above the current Tariv contract Takeover of the Deutschland-Ticket / HVV-Ticket or fare grant Free use of fitness room/pool/sauna Provision of professional clothing Sample sleep including delicious breakfast Payment of holiday allowance Payment of an annual Christmas bonus Occupational pensions incl. employer grant Support in housing search Payment of tax-free allowances on holiday work At least 24 holiday days, staggered by affiliation Birthday: Small attention and a day Special holidays Further and further training Family & Friends discount in all Heikotel ́s at 50% Anniversary premium after 5 / 10 / 15 / 20 / 25 years Staff-oriented service planning