ALH Gruppe | Germany | 70xxx Stuttgart | Temporary contract | Full time / Home office | Published since: 06.05.2026 on stepstone.de
Speaker * Feedback Management and Quality Assurance (limited to 2 years) (m/f/d)
The ALH Group is one of the major insurance and financial services companies in Germany. Around 3,000 employees form the foundation for our success and provide first-class service, individual advice and the long-term satisfaction of our customers. In contract management and the underlying processes, we also place the highest value on service and quality. Do you want to rethink the quality management in the contract area and to align it with customer and future oriented strategy? Then we're looking for you! Strengthen our team of feedback management and quality assurance in the Team Contract Policy Questions at the Stuttgart location. .
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Your tasks • Your profile • What we offer
Systematic collection and processing of customer complaints and individual requests Creating analyses and reporting to demonstrate potential for improvement around contract management Conducting quality testing and defining quality standards Participation in building and developing complaint and quality management in the contract area Working in interdisciplinary projects and working groups Presentation of workshops and training
Complete business studies – preferably with a focus on insurance – or a comparable qualification with corresponding experience Remarkable: first professional practice in the context of a (sick) insurance Good knowledge of insurance supervision and insurance contract law and knowledge of civil law Embossed customer-oriented thinking and action combined with high conflict resolution potential Ability to analyze problems and make decisions Comprehensive communication capability – you can work and present complex issues in a comprehensible and targeted manner
Attractive remuneration: Fourteen monthly salaries from the 2nd year of service Flexible working time: 38-hour week with sliding time and hybrid working More leisure time: 30 holidays – additionally free on 24.12. and 31.12. Healthy & mobile: Wellhub, JobRad, Jobticket grant and occupational health insurance Financial Extras: operating pension, asset-effective services, corporate benefits, house rates on our products etc. Continuing: Individual continuing and continuing training Perfect entry: Structured integration as well as independent and varied activities Working environment: Modern jobs with attractive break offers such as darts, kickers and billiards
Location
 | ALH Gruppe | |
| 70597 Stuttgart | ||
| Germany |
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