iDM Energiesysteme GmbH | Germany | 91xxx, AT-PLZ 9 Leutershausen, Matrei in Osttirol | Permanent position | Full time | Published since: 24.08.2026 on stepstone.de
Team Leader Factory Customer Service Germany - Heat Pump Technology (m/f/d)
We are pioneers for intelligent heat pumps and ensure sustainable heat that is independent. iDM Energiesysteme GmbH has been supplying top technology in the field of renewable energy for over 45 years and is the largest Austrian manufacturer of heating heat pumps from 2 to 1,500 kW. The iDM is part of the PLETZER Group, a traditional Tyrolean family business. We amplify with a team management for our factory customer service! You come from the technical customer service, know the practice in the field and want to develop a service team professionally and organizationally? Then IDM takes responsibility for part of our factory customer service in Germany and actively shapes service quality, processes and customer satisfaction. .
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Your tasks • Your profile • What we offer
You are responsible for the technical and disciplinary personnel management of technical customer service staff in Germany You permanently secure the factory service quality You maintain quality, utilisation and organization in the factory customer service, analyze relevant key figures and ensure a transparent coordination of hours, expenses, holidays and time compensation You are the interface to other team leaders: inside the After Sales department as well as other departments You actively support the introduction of new employees
you have completed training as a refrigeration, electric or heating technician:in and have several years of professional experience in one of these areas. you have a professional experience in the customer service and have already managed a team. high service and solution orientation as well as an independent way of working Strengths belong. you are familiar with MS-Office.
high job security through future-proof products and values of a Tyrolean family business as well as great career opportunities a good work - Life Balance a service vehicle equipped with high-quality tools, personal protective equipment and modern workwear a comprehensive onboarding process with flexible working hours our PLETZER employee card with great discounts Further training in the PLETZER Academy
Date of entry: from now
Location
 | iDM Energiesysteme GmbH | |
| Leutershausen, Matrei in Osttirol | ||
| Germany |
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