Employee (m/w/d) in IT Service

The laboratory Dr. von Froreich has been one of the leading human medicine laboratories in northern Germany for almost 50 years and has been part of the global laboratory network of the Sonic Healthcare Group since 2008. For practising doctors and hospitals in northern Germany, we offer a wide range of analyses in human medical laboratory diagnostics. Our 450 employees are committed to the highest medical quality and the best service to be even better together daily. GLP Medical services GmbH provides services in the field of IT, logistics and material delivery for the medical laboratories of the Sonic Healthcare Nordverbund. This is your future employer for this job. Her main site is the laboratory Dr. von Froreich in Hamburg-Harburg. Our service company is the central backbone of IT-supported processes – both within the Sonic Healthcare Nordverbund and in direct customer contact. With sound expertise, innovative technologies and a clear service focus, we guarantee a powerful, secure and future-oriented IT infrastructure at our three locations in Oldenburg, Hamburg-Harburg and Hamburg-Langenhorn. In order to further expand our company GLP medical Services GmbH successfully at the location in Hamburg-Harburg, we are looking for one or more

Competent communication with our customers (telephone, e-mail and remote) using standardized procedures Planning, construction and operation of IMAC tasks for IT and terminal equipment Support our customers in installations and embedding in the existing IT structure in our data centers Installation and maintenance of servers in the Microsoft environment and client products, as well as the Citrix product portfolio, as well as other software solutions operated Keeping and tracking incidents and problems as well as their solution in logs and in the ticket system Monitor systems with existing monitoring systems to ensure smooth operation Identification of threats as well as solution conception to mitigate risks Participation in the planning, coordination and implementation of IT projects Communication with employees and customers, tracking and updating the information Audit support and preparation in the field (internal, external) Control of service providers in the field Compliance with legal and operational requirements, in particular the SOPs of the QM

They have successfully completed a subject-specific training in the field of computer science and can demonstrate relevant expertise in the fields of system administration and competences in simple network administration. They have been in a comparable role for three years. The professional use of the Office package is a matter of course for you and the active user management at server level completes its profile. They are an organizational institution, keep an overview at any time, prioritize in the sense of the customer and are a problem solver looking over the rim of the plate You have fun thinking into the subject of laboratory analysis and bringing an ITIL-based method of working with They are an absolute team player and are characterized by their high commitment and service orientation. They work with strong customer orientation and see the customer in focus They also keep an overview in stressful situations. Their knowledge of German is very good in word and writing.

We live an appreciative coexistence and work at eye level - our lived values are 'respect - reliability - courage enthusiasm'. We offer you a responsible activity in the healthcare system in a renowned company with meaningful tasks that serve directly the medical care of patients. We promote your specialist knowledge and offer you further education. An in-house restaurant offering high-quality meals by the employer grant (breakfast, lunch, snacks). Are you coming by public transport? You will receive a grant to the German ticket. With our own shuttle service in the quarter-hour clock (morning and afternoon) between laboratory and S-Bahn Harburg you can reach us in 20 minutes from Hamburg Main Station. You'd rather go with your own car? Then you will be happy to use our nearby staff parking spaces. In only about 30 minutes you have arrived from districts north of the Elbe. You can lease a bicycle or e-bike via Jobrad. You can place this safely in our bike box. Are you valued on asset building? We will then support you through the payment of asset-effective services. About Employee Discounts & Corporate Benefits you get exclusive benefits with more than 400 partner companies. Relaxation is important to us! In addition to 30 days of holiday (at full time) you will also receive various special days of holiday. Stay healthy! We grant health-oriented sports courses via Egym Wellpass and mobile massage in the company. In addition, we offer you an anonymized blood-image analysis once a year. Mental Health Coaching at the Fürstenberg Institute free of charge for our employees With company events (summer or winter festivals) as well as department-internal Christmas celebrations, we promote collegial cooperation. JOBV1_EN