Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)

adesso stands for IT excellence and therefore also for excellent development opportunities for all adessi. We grow together and learn from each other - on our projects, in the team and with outstanding training offers. We have IT in our hearts, the industry in view and the success of our customers in mind. Successful business is created by innovative ideas, sustainable strategies and smart IT solutions. People who want to move and make it easy are always involved. We design and build software that enthuses our customers. In projects that demand us. And that in an environment that makes us fun, in which success comes together and everyone feels comfortable.

Digitalisation consulting: You advise on the digitization of customer service processes, embedded in a holistic customer experience. Solution Concept: You design solutions based on MS Dynamics 365 and Power Platform. Process automation: You automate service processes by using and configuring AI and chatbots. System integration: You integrierst call center or telephony solutions in MS Dynamics Customer Service. Workshops and trainings: You carry out workshops and training with our customers. Project management: You take over the project and subproject management.

Experience: You have over 3-5 years of experience in implementing Microsoft Dynamics 365 projects with good knowledge in customizing MS Dynamics Customer Service (including Power Virtual Agent, Customer Voice and Teams Voice). Service KPIs: Long service KPIs are common to you. Requirements: You have good knowledge of the request collection. Marketing Automation: First experience with marketing automation or a high interest in it. Agile Projects: You have experiences in agile projects. Language knowledge: Very good German and good English skills.

Stay healthy and fit: We promote the health of our adessi with sporty grants such as discounted fitness memberships, takeover place for, for example, Badminton, Padel Tennis or Football and regular screenings. Find your work-life balance: our time-out program and flexible work models help you to optimally reconcile work and private life. Time for the family: our goal is to unite the two worlds - family and working life. For this we support our adessi best with numerous offers, such as child holiday care, kita collaborations, parent-child offices or events where the whole family is welcome. Learning and balancing with us: With more than 400 training offers and our digital learning platform we support your continuous development. Experience real team spirit: Joint events, Welcome Days, company runs or the sponsor system strengthen our cohesion and let you be part of the team from the outset. Commitment rewarded: Your commitment pays off - with premiums for recommendations, lectures, the support of the final work as well as attractive discounts via our Corporate Benefits portal. Be mobile and flexible: JobRad offers, grants for the German ticket and the ability to work mobile from the EU country for up to two months offer you maximum flexibility. Safe in your future: Our in-house, independent insurance consultant and broker alleato has always provided you with individual solutions for retirement or health insurance. JOBV1_EN