Frankfurter Volksbank Rhein/Main eG | Germany | 63xxx Obertshausen | Permanent position | Full time / Home office | Published since: 25.03.2026 on stepstone.de
Coach in the Customer Dialog Center (m/f/d)
The Frankfurt Volksbank Rhein/Main eG is Germany's strongest Volksbank with a balance sheet total of around 19 billion. Euro is an important partner for private customers and the commercial middle class in the Frankfurt/Rhein-Main region. It offers all services of a modern universal bank.
Many awards, strong members and above all influenced by our employees: At the Frankfurt Volksbank Rhein/Main eG, you can expect an equally challenging career as a workplace with excellent prospects. .
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Your tasks • Your profile • What we offer
The Frankfurt Volksbank Rhein/Main eG is Germany's strongest Volksbank with a balance sheet total of around 19 billion. Euro is an important partner for private customers and the commercial middle class in the Frankfurt/Rhein-Main region. It offers all services of a modern universal bank.
Many awards, strong members and above all influenced by our employees: At the Frankfurt Volksbank Rhein/Main eG, you can expect an equally challenging career as a workplace with excellent prospects.
You ensure a sustainable quality assurance of the processes in the customerDialogCenter and bring about this through regular coaching measures in the areas of inbound and outbound telephony You will ensure the increase in the drop-off rate among colleagues, including by strengthening the question techniques, recognizing customer needs, raising awareness of self-reflectiveness in customer perception, etc. You identify concrete signals and develop their targeted strategies in response You lead to a reduction in the post-processing times for all employees in the CustomerDialogCenter You design onboarding in the field of communication in the form of workshops and training sequences You act as the first contact person for employees in the CustomerDialogCenter You take responsibility for quality management
Senior Account Manager (m/w/d) Comprehensive expertise and skills on product and process management in the customerDialogCenter, multiannual experience in telephony as well as knowledge on relevant topics in the omnichannel banking Experience in the participation and possibly management of (part-)projects Mediale communication strength and a very good cooperation capability Designed competence for the guidance and professional development of employees Fun at the takeover of responsibility and the use of certain design and action spaces MS-Office knowledge (in particular Excel and PowerPoint)
Demanding, exciting and varied activities Responsible challenge 200 Euro Health budget Sabbatical & Release options Attractive remuneration and 30 days vacation Mobile work Safe workplace in a collegial environment Cycling leasing with JobRad Grant to the Germany Ticket as a Job Ticket
Location
 | Frankfurter Volksbank Rhein/Main eG | |
| 63 Obertshausen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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