Mjamjam Petfood GmbH | Germany | 84xxx Massing | Permanent position | Full time | Published since: 21.03.2026 on stepstone.de
Customer Loyalty Expert - E-Commerce (m/f/d)
At MjAMjAM Petfood, we love to make dogs and cats happy with art-friendly, natural food. Our brand stands for high-quality ingredients, lots of charm and delights with strong ideas and innovation. Together as a team, we are all committed to advancing our mission every day – with creativity, passion and a large portion of team spirit. You want to bring your ideas into a dynamic, modern company? You want to work in an environment that combines flexibility, self-responsibility and fun? Then become part of MjAMjAM and shape the future of animal feed with us. To strengthen our MjAMjAM family we are looking for Customer Loyalty Expert - E-Commerce (m/w/d)
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Your tasks • Your profile • What we offer
At MjAMjAM you are... Macher ... you are responsible for developing and implementing strategies for customer retention in e-commerce Changed ... you analyze the entire customer lifecycle as well as repurchase rates and customer behavior ... you continuously optimize the customer journey across all digital touchpoints Problem solving ... you use customer data platforms and CRM systems for data-based segmentation Quality Manager ... you carry out A/B tests and optimierst measures based on data ... you monitor relevant KPIs such as Customer Lifetime Value (CLV), Retention Rate, Repeat Purchase Communication talent ... you work closely with marketing, CRM, Data Analytics, product management and IT
Complete studies in the field of BWL, marketing, e-commerce, business informatics or comparable qualification Multiannual experience in CRM, Loyalty or Customer Retention in e-commerce Very good knowledge of CRM systems (e.g. Salesforce, HubSpot, Emarsys), Marketing Automation and Customer Analytics tools Experience with data-driven optimization and KPI control Understanding Customer Experience and Digital Customer Journeys Analytical thinking and pronounced customer orientation Very good knowledge of German and English
New professional challenges and varied tasks Operational health management and occupational retirement provision Flexible working time models Family working environment in a modern workplace Feel Good Benefits, Social Benefits & Operational Benefits such as office dogs, company celebrations & training budgets
Location
 | Mjamjam Petfood GmbH | |
| 84323 Massing | ||
| Germany |
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