Key Account Manager (m/f/d)

As a key account manager (KAM) for our big customer Würth Industrie you act as a central, exclusive interface between Würth IT and Würth Industrie Service (WIS). You bear the overall responsibility for the operational and strategic management of all IT services that are outsourced to Würth IT and ensure that the agreed service levels, quality standards and innovation targets are achieved. If you like to be the central contact person for all IT-related topics, keep a cool head even in escalations and inspire you strategic questions, look at your tasks. You: controls and coordinates all the services that the Würth Industry provides to Würth IT (Service Desk, Managed Client Lifecycle, Licence Management, Network Services, IT Infrastructure, Cloud Services). Make sure that all agreed Service Level Agreements (SLA) and Key Performance Indicators (KPI) are met in accordance with service agreement. monitors service quality, first and foremost meaningful management reports and regularly presents them in service review meetings. initiates and supports improvement measures in the sense of a continuous service-improvement process (CSI) and promotes standardization and harmonisation of ITIL-based processes. promotes the development and maintenance of efficient knowledge management, supports self-service and automation solutions and coordinates internal resources to ensure service delivery.

Face to Face does not trigger anxiety in you, but rather empathy? You like working with people and bringing the following qualifications? Then we should get to know each other! You: has at least 3-5 years of experience in IT service management - ideally as a key account or service delivery manager. brings well-founded ITIL knowledge (ideally with certification) and have experience in handling complex service contracts, SLA and KPI management. understands the IT landscape in the areas of digital workplace, network management and IT infrastructure and can act both operationally and strategically. communicates sovereignly at all hierarchy levels, moderately skillful, are customer-oriented, binding and responsible. emerges strongly, resolves conflicts constructively and has knowledge of German and English that is safe to negotiate.

Respect and appreciation are enough recognition, right? Of course not. If you do a great job, you will find not only an exciting job, but also a super team and some other concrete benefits. Which one? Watch yourself. Unlimited working relationship Flexible working hours Mobile Working (usually 3 days per week) 30 days holiday per year (in full-time employment, in proportion to reduced working days) Variable remuneration Workation (up to 30 days per year, in selected countries) Sabbatical (after 3 years of service) Modern working methods Onboarding day and individual integration program Regular fruit day at most locations Possibility to participate in the fit with Würth Health Management (Wellpass, 7Mind & Lifesum) Health days with free advice from medical professionals Offer of operating sports groups at selected locations Running meeting with employees at selected locations Career programs and perspectives Operational further development possibilities, e.g. in the Würth Academy Support for external training Internal executive training by the Würth Business Academy Flat hierarchies & an esteeming corporate culture Working and Cultural Events Benefits (Working Shop, Corporate Benefits) Free hot and cold drinks at most locations Employees promote cooperation Loyalty premium, birth and marriage allowance, anniversary allowances Refund of transfer costs under certain conditions JobRad and JobTicket WÃ1⁄4rth Health Insurance Fund