Account Managerin / Account Manager [] (m/f/d)

Expansion of the customer base, the new customers arriving at IT.Niedersachsen, as well as the further development of existing customers, among others through the program for digitizing the administration in Lower Saxony (DVN). proactive customer consulting and acquisitions and data management continuous communication and contact care to customers (creation of protocols; reports etc.), Recording customer requirements, finding solutions for complex inquiries, monitoring of all internal processes (such as request management process), controlling orders, creating and coordinating customer offers and contracts Faktura Management (invoicing position/invoicing) for customers Conflict management for customers Contact person/in and link between the IT.Niedersachsen- Internal areas and the customers Accompanying customer projects and customer orders Handling various IT tools to control internal processes

a completed relevant university education (bachelor or corresponding university degree) in an economic, social, or political science course, online media, electronic media or comparable discipline/disciplines, or the qualification for the first entry office of the category 2 (General Services) by the degree as a Diplom-Administrator/-in (FH)- Diplom-Administration Operator/-in (FH) or by a Bachelor degree of a comparable degree course of public administration; or the successful participation in the Administrative Examination II (formerly Staff Course II) ideally, you continue to have experience in customer transition and bring knowledge in modern project management with Also desirable are knowledge of the construction of the Lower Saxony administration we are looking for responsible and resilient personalities with strong customer and service orientation as well as negotiation skills We also require good oral and written expression, team and cooperation skills, moderation and presentation skills and self-initiative

A job with meaning: You advance the country and make an important contribution to society. Security you can count on: With us you benefit from all the benefits of the public service. Flexibility that fits your life: sliding time, home office and part-time models give you the freedom you need. A team on the verge is: We support each other and meet with appreciation. A reliable salary: you earn according to the collective agreement for the public service of the countries (TV-L). Additional recognition: You will receive a special tariff payment at the end of the year. More time for yourself: Enjoy up to 30 days of holiday a year, plus work-free time on Christmas Eve and New Year's Eve. Precaution with future: Our additional service is comparable to operating pensions in the private sector. Further easy made: With individual training offers, we help you to go your own way.

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