1&1 | Germany | 56xxx Montabaur | Permanent position | Full time / Home office | Published since: 11.03.2026 on stepstone.de
Customer Service Employee (m/f/d)
1&1 is one of the leading telecommunications providers in Germany with over 3,200 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 50,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fibre network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. Our customers are at the heart of our thinking and action. For them we create solutions and values that inspire. Continue the 1&1 success story. Innovative, reliable, passionate and personal experience! Be part of 1&1. .
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Your tasks • Your profile • What we offer
Customer service teams at 1&1 take care of all customer requests. We support our customers in the fixed-network deployment process, when a change of residence is pending and provide individual assistance to all other questions and wishes of our existing customers. Together we are team-wide the flagship of 1&1 and place great value on excellent service in first contact. Start your career in one of our customer service teams in Montabaur and join us on our way as the best service provider in the telecommunications industry!
After an extensive period of incorporation, you are fit in terms of communication and customer advice Competent, friendly and enjoyable You can contact us in writing and by phone In case of unclearness or questions, please contact your incorporation pads (w/m/d) - you can also solve the tricky cases in the first contact with the customer You document your customer contacts carefully in the system
Business training or first experience in personal contact with customers Pleasure to take care of customer requests with a lot of helpfulness fun sharing with other people and the ability to inspire them Feeling for a team where the “joying” is raised Curiosity and readiness to learn Good knowledge of German in word and writing Very good understanding of customer needs You own the ''Kümmerer-Gen''
Attractive salary Strong community of team players Possibility to work up to 40% mobile Numerous training options on and offline Discounts on 1&1 products and for various leisure offers In-house restaurant Free drinks and fresh fruit Jobrad grant
Location
 | 1&1 | |
| 56410 Montabaur | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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