Technical Writer (w/d/m)

Change the service world with us and let us inspire companies with better workflows, better cooperation and better information flow! USU is the leading provider of software and service solutions for IT & Customer Service Management. More than 600 great colleagues await you: within 14 locations in many countries, who are looking forward to setting standards for a better service world together with you. Do you want to understand complex content and actively shape customer projects? As a Technical Writer (w/d/m), you work on innovative documentation solutions and brings knowledge to the point – structured, centralized and in close cooperation with our customers! Together we inspire our customers for a better service world, whether in full time, part time or in the home office. Join us now!

Active cooperation in implementation projects around our documentation solution USU Knowledge Center: You take over the technical editorial team as a service – from request intake to implementation. You work closely with the specialist areas of our customers and prepare their knowledge structured and centralized in the customer system – also directly on site with the customer. You create, care and translate technical documentation in German and English for internal and external purposes. You attach great importance to linguistic and content quality. You support and advise about the documentation in the context of our Knowledge Services.

You bring several years of professional experience in the technical editorial office, ideally in the IT environment. You are open to cooperation with customers from different industries, including security-relevant or military environments. You will be able to identify yourself through professionalism, sense of responsibility and discretion in dealing with sensitive information. You strictly observe all the data protection and information security requirements and are ready to carry out the security review (SÜ2) under the Security Audit Act (SÜG). Your knowledge of German and English in word and writing are excellent, and you convince with a strong expressiveness.

Individual training within the framework of our training program U Step Up! Buddy programme, individual introduction plan and comprehensive introduction event for new employees Flexible working hours and hybrid work possible Work within the EU possible Company vehicle, also for private use 30 days of holiday per year, additional days of holiday with long accommodation and other special holidays Up to 44 additional days for salary change Accident insurance and support in occupational disability insurance Convenient membership in the corporate fitness program (EGYM Wellpass, Urban Sports Club) Premiums for the successful recommendation of new employees Subsidised lunch Free choice of hot and cold drinks and snacks Sufficient parking including charging stations for electric vehicles