Customer Advisor - Greater Halle Area (m/f/d)

You address our private and business customers around the topics of electricity and gas – competent, friendly and solution-oriented. You answer questions about products, tariffs and contracts via various communication channels (telephone, e-mail, possibly chat) within our service hours (Monday to Friday 8:00 to 20:00, Saturdays from 8:00 to 16:35). You recognize distributive potentials in conversation and use them actively – e.g. by the demand-oriented recommendation of suitable products. You bring your own ideas about how we can further increase our customer satisfaction and pay attention to our service standards.

You have a completed commercial training and have at least two years of experience in telephone customer service. You bring ambition and motivation to help our customers focus, targeted and individual in their concerns and stay friendly and relaxed even in particularly tricky concerns and in stressful situations. Conflicts and complaints don't scare off – you're happy to find solutions and create a positive experience for our customers. You work very safely with MS-Office, master German spelling and are open to new technologies. You have experience in the application of different systems and programs. You bring strong communicative skills with you and have the pleasure of telephone contact, customer service is not just a task, but your passion. You're ambitious, focused and happy to work in the team. You also see yourself as a model and motivate others through your way of working.

Get involved with clear orientation, personal contacts and a team that supports you from the first day.

Individual development and training opportunities for targeted promotion of your professional and personal skills.

29 days vacation and work-free days on Christmas Eve and New Year's Eve for a balanced work-life balance.

Attractive overall package of additional services, including corporate fitness, occupational retirement and exclusive employee offers.

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