Teamleiter Technical Customer Service (m/f/d)

For more than 110 years, ZIEHL-ABEGG has been synonymous with the highest product and service quality and is one of the leading international companies in air, control and drive technology. As a globally active company, innovative products are developed, produced and distributed for a wide range of industries and applications.

The company employs 2,800 employees at its headquarters and south German production plants, as well as a total of 5,300 employees worldwide. These are distributed to 17 production plants, 30 companies and 114 sales locations. Revenue amounts to 893 million. Euro, with around 75% of sales coming from the export business.

Leadership and further development of the Technical Customer Service team Ensuring coordination and prioritization of international and partly complex complaints and damage cases including technical analysis and assessment of causes of damage Transparent and professional communication with international customers as well as internal interfaces such as finding, development, production and sales Further development of processes and quality tools for systematic root research and sustainable avoidance of errors Participation in cross-departmental projects to continuously improve global claim process management Representation of Director Global Quality Claim Process Management

Successful completed technical studies or comparable Multiannual professional experience in technical customer service desirable, ideally in the international context Experience in dealing with complex damages and technical complaints as well as in the application of quality methods and knowledge of commercial and legal frameworks in Claim Handling Leadership experience with a strong social competence, communication strength and keenness to decide Structured, solution-oriented and proactive operation Occasionally readiness to travel flowing English skills in word and writing Intercultural competence

An attractive payment system with Christmas and holiday money as well as participation in success Various training opportunities through our ZA Academy A variety of voluntary social benefits, benefits for employees, pensions and health care Allowance for meals and various offers in our canteens or in the DeSi restaurant 30 days holiday and a work-life balance with flexible working hours as well as mobile work depending on the profession International opportunities for work and projects in different countries Company events and activities for employees such as business sports groups, ski excursions, anniversary celebrations Corporate Benefits such as JobRad, bonus program for employees