Internship in Customer Journey & eCommerce Management Europe starting April 2025

Life is always about becoming... Becoming means going on a journey to be the best version of our future selves. While we discover new things, we will face challenges, master them and grow beyond our individual limits.

Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.

Job ID: MER0003JW9 Are you someone who loves diversity and is captivated by innovative ideas? Do you have fun in both digital and physical spaces and like to merge two worlds to deliver best-in-class luxury customer experiences? If so, this is an excellent opportunity to join our dynamic ''Customer Journey & eCommerce Management Europe'' team. Digital technologies continue to transform the purchasing behaviour of our customers, and anticipate, our organization and dealer network. Our mission is to lead this digital shift by developing, implementing, and continuing improving the omnichannel customer journey, fully digitising and seamlessly connecting online and offline interactions to spark customer delight. Join our international team and play a pivotal role in the shaping future of Mercedes-Benz Customer Journey & eCommerce Management in Europe with us. This is your chance to be at the forefront of this exciting chapter! These challenges await you: Contribute to the creation of a Customer Journey Blueprint for Region Europe markets and identify gaps and opportunities to enhance further and develop a seamless online to offline customer journey Co-create a Customer Journey Management Toolbox by leveraging market research, performance analysis, and best practice exchanges between Markets and Regions Assist in establishing and managing a collaboration model with headquarter and Region Europe markets to ensure alignment and efficiency Prepare presentation materials and assist in key meetings with Markets and Headquarter stakeholders, e.g. conferences, demand boards, regular performance calls Support to track and developments within the eCommerce demand management process Deliver eCommerce performance analysis and reporting, translating data into actionable insights for continuous improvement Foster close cooperation and daily exchange with internal departments and European market teams to ensure smooth communication and alignment of objectives Collaborate with the team in day-to-day operations, offering proactive support across various initiatives

(International studies in the field of Business Administration, Management, Economics, Computer Science or Engineering or a comparable course of study Ideally, you have experience in a digital environment and / or in the automotive industry You have advanced skills in Microsoft Office, especially PowerPoint and Excel Professional in English (written and spoken) English language is an inspiration Personnel skills: You are proficient in working with teams across multifaceted functions, divisions and regions You demonstrate strong analytical, conceptual thinking and problem-solving skills You apply a structured way of working You are motivated to work in a complex and fast-changing environment You are a collaborative team player with a positive attitude and excellent communication skills You are an open-minded and proactive person You are a quick learner who can work independently in a multicultural environment You are highly interested in digital innovation topics Additional information: It doesn't work without completely formalities. When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as ''relevant for this application' in the online form. Please find the criteria of employment ''here'. Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit. We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: SBV-Zentrale@mercedes-benz.com Please understand that we no longer accept paper applications and that there is no right to get your documents. If you have any questions regarding the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).

Meal discount Mobile Phone for Employees Possible Discounts for Employees Possible Annual Profit Share Possible Events for Employees Coaching Flextime possible Hybrid Work Possible Health Benefits Company Retirement Mobility Offers