Employee for support in the emergency call and service control center (f/m/div.)

Do you want to turn your ideas into useful and meaningful technologies? Whether in the area of Mobility Solutions, Consumer Goods, Industrial Technology or Energy and Building Technology - with us you improve the quality of life of people around the world. Welcome to Bosch. Bosch Service Solutions Magdeburg GmbH is looking forward to your application!

Type of employment: Unlimited Working time: Full time Place of work: Magdeburg You set up emergency calls, alarm and interference messages in the control center system, are responsible for the new installation and change of customer data in all existing systems and thus lay the basis for securing the integrity and material values of our customers. You take over the telephone and written customer support, as well as the support or Care of our special customers and work closely together with other departments in the control center network, the commercial and technical fields. You support the customer in creating and modifying action plans. You process terminations and create customer letters as well as logs and send them. You archive customer data and take the setup and change of user access. For their work, you use a variety of tools and programs, develop solutions for customer requirements, more parameterized elevator emergency call devices and align sensor monitoring.

Training: completed vocational training Personality: customer-oriented, professional and sovereign in any situation Working method: Self-employed, engaged, team-capable and resilient Experiences & Know-How: Good PC knowledge, professional communication, ideally leadership experience or experience in the watch industry (§ 34a GewO)

Work-Life Balance: Flexible work in terms of time, location and work model. Health and Sports: Wide range of health and sports activities. Childcare: childcare services. Employee discounts: Advantages for employees. Free space for creative work: free space for creative work. Social counselling and care: Social counselling and brokerage services.

The future personnel department or the department will be happy to inform you about the individual service catalogue. JOBV1_EN