Provinzial Versicherung AG | Germany | 40xxx, 48xxx, 24xxx Münster, Düsseldorf, Kiel | Permanent position | Full time / Home office | Published since: 12.02.2026 on stepstone.de
Department Head Service Desk Düsseldorf, Münster, Kiel (m/f/d)
12,000 guardian angels • 330 professions • 5 locations • 33 nationalities • 5.000.000 customers As a provincial group, we are insurers and employers of the region with social responsibility. With 12,000 employees, we enthuse our customers in various professional groups: with certainty and reliability. Whether in our directors in Münster, Düsseldorf, Hamburg, Kiel and Detmold or on site in the 1,300 agencies: we have infinitely many perspectives! !
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Your tasks • Your profile • What we offer
What awaits you
You guide and develop your team along our guide lines - motivating, value-adding and at eye level. For the continuous professional and personal development of your employees in the Service Desk. Together with the sister department, you will build a group-single modern service desk. You take responsibility for the strategic development of the infrastructure and technology landscape in the Service Desk - with regard to costs, budgets and forward-looking processes. You analyze operational processes in incident management using relevant KPIs and ensure operational excellence. You develop our reporting system - including Power BI - in a targeted manner. You act as a communicative interface between business and IT operation, optimically existing processes and tax external service providers.
What you bring
A completed study of (economic) informatics, BWL or a comparable qualification, alternatively a relevant vocational training with a well-founded professional experience Knowledge in IT Service Management (ITIL) A deep understanding of service-desk structures and first experiences in coordinating incident and problem management processes according to ITIL Ideally experience with modern IT architectures and infrastructure components - also in the insurance context Know-how in building reports with Power BI is a plus Embossed analytical skills, high process understanding and organizational skills Sovereign communication, moderation and coaching skills Empathy, conflictability and solution orientation Ready for business trips
We offer you
Flexible working hours and actively lived work-life balance • Time recording and the possibility to convert pay into leisure • Free lunch in your own business restaurant and coffee lounge • Home office • Childcare • Innovative health management • various sports offerings • diverse training opportunities • Occupational retirement and attractive special payments • JobTicket & JobRad
Location
 | Provinzial Versicherung AG | |
| Münster, Düsseldorf, Kiel | ||
| Germany |
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