Customer Support Engineer – fixed-term for 2 years (m/f/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.

ZEISS Semiconductor Manufacturing Technology

Enabler for smaller, more powerful, and more energy-efficient microchips

Working for tomorrow today. Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, You have become an integral part of our everyday lives – whether in smartphones, smart homes or smart professionals. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS driving the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Your role You act as the direct interface to the 1st level support of the local ZEISS organizations You carry out installations of new devices on-site at customers. In doing so, you are responsible, according to work instructions, for the adjustment of highly complex assemblies, you analyse novel malfunctions and define corrective measures for demanding problem situation So you perform service and maintenance on our devices (by telephone, remotely and on-site) and act in your role as a brand ambassador for ZEISS worldwide You are mainly responsible for troubleshooting and fault elimination by identifying systematic interference and you independently analysis, resolve and document malfunctions

Successfully completed degree in electronics, optronics, automation technology, microsystems technology, mechatronics, physics, or comparable technical training Relevant professional experience in technical service in semiconductor technology, special-purpose machine construction, or a comparable industrial sector Willingness to undertake multi-week business trips worldwide (approx. 60% travel) and high flexibility regarding your working hours Open-mindedness towards other cultures, ideally proven intercultural competence (especially in the Asian region) A high level of communication skills, team spirit and assertiveness Enjoyment in resolution demanding technical problems and a strong service and hands-on mentality Very good German and English language skills