IT support technician (m/f/d)

We are a Brazilian company with over 30 years of experience in providing IT services worldwide, from outsourcing IT infrastructure to developing software applications. We are present in 41 countries, with 25 000 employees around the world and have customers from sectors such as financial services, manufacturing, telecommunications, chemistry, services, technology, public sector and utilities. Our 'big enough yet small enough' procedure makes us open, flexible, responsive and agile and these are the qualities we are looking for with our employees. We believe that happy employees are satisfied customers, so we put the smile at the heart of our culture, our daily challenges and our dealings with colleagues and customers. Our hobbies and passions thirteen our working environment and keep us positive and productive. Stefanini has career opportunities on site and around the world for professionals interested in a varied, team-oriented and family-friendly workplace. If you are a customer-oriented person with a ''Get it done'' holding, come by to talk to us about your future career! For onsite support with our customers, we are looking for an IT-Onsite support (m/w/d) full-time employee at the Rheinfelden site from 2027. You support our IT support team and help our customers work with their IT problems.

Do you like to work in the team and bring technical interest as well as the appropriate professional knowledge? Are you proactively addressing tasks and are you happy to develop suggestions and solutions? Then you are right at Stefanini!

Your duties personal IT support for local users; analysis and elimination of hardware and software problems; repair and replacement of defective hardware components; managing user accounts, access rights and security settings inActive Directory; processing, documentation and escalation of faults in 2nd level support; analysis and remedying problems with network devices; coordination with external service providers and technical contact persons; support in the planning, installation and commissioning of PCs, peripheral devices and network-based systems; the establishment and implementation of safety requirements and administrative procedures in workplace relocations; Installation, configuration and testing of hardware in the context ofIMAC processes: Install, Move, Add and Change; Careful documentation of all changes, measures and solutions carried out.

flowing knowledge of German and English in word and writing; at least two years of professional experience in onsite support or a comparable combination of training and relevant professional experience; Funded knowledge inMicrosoft Office 365; experience in managing Active Directory, user accounts and permissions; Good basic knowledge of networks and network components; ability to independently analyze and troubleshoot hardware problems; AITIL V3 Foundation certification is desirable; Microsoft operating systems or Microsoft Office certifications are advantageous; expressed team capacity and analytical thinking capability; Open, positive and resilient personality; High service orientation and strong customer awareness; Very good interpersonal and communicative skills; High adaptability to an evolving IT landscape; willingness to continuously develop and get to know new technologies; Independent, structured and result-oriented mode of operation.

holiday and Christmas money; 30 days of annual leave; Individual onboarding and diverse training opportunities, for example through LinkedIn Learning, Corporate Training and Mentoring; regulated working hours with confidence working time; access to our exclusive AI hub and the global Stefanini network for AI innovations; Structured career and development opportunities within an international company; access to a corporate beefits platform with attractive offerings of well-known brands in the fields of electronics, travel, fashion and other categories; staff recommendation programme with attractive premiums; Modern, dynamic and multicultural work environment in a globally active family business. .