USU GmbH | Germany | 71xxx Möglingen | Permanent position | Full time | Published since: 13.03.2026 on stepstone.de
Team Lead Renewals - DACH and France (m/f/d)
Change the service world with us and let us inspire companies with better workflows, better cooperation and better information flow! USU is the leading provider of software and service solutions for IT & Customer Service Management. More than 600 great colleagues await you: within 14 locations in many countries, who are looking forward to setting standards for a better service world together with you. Do you want to manage Renewals not only, but actively scale and develop? You work data-based, rely on clear processes and automation and want to improve customer retention measurably? Then become part of the team and build up the Low Touch area with us. Together we inspire our customers for a better service world. Join us now
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Your tasks • Your profile • What we offer
You build the Low Touch Renewals & Adoption Desk and answer the process for a defined low-touch portfolio (SaaS subscriptions/maintenance) – from the customer's address to offer and negotiation to completion and complete documentation in the CRM. You take the professional and disciplinary leadership of the Renewal team as well as the capacity management for high-volume portfolios.
You control retention and Churn prevention based on health and usage signals, identify risks early and escalate them according to defined criteria.
Du reportest regularly relevant Renewal KPIs to Revenue/Sales leadership.
You develop the low-touch operation model – from segmentation to standardization and automation of playbooks, templates and CRM workflows.
You agree closely with Finance and Legal to standard contract conditions and secure compliance, correct contract data and a clean billing and order process.
At least 4 years of experience in Renewals, Inside Sales, Account or Subscription Management in the B2B-SaaS environment Experience in building or optimizing a LowTouch/Renewal model
Multiannual experience in the professional and disciplinary leadership of employees
Embossed system understanding (CRM, automation, workflows), strong stakeholder management as well as high forecast discipline and data-driven working
German and English knowledge, ideally good to very good French knowledge
Individual training in the training program U Step Up! Pat:internal programme and individual introduction plan for new employees and an introduction event Flexible working hours, sabbaticals, open doors and flat hierarchies Company vehicle also for private use 30 days holiday annually + various special holidays Support in occupational disability insurance Insurance Beneficiary membership in the corporate fitness program Premiums for the advertising of new employees Working discount USU-Bistro with discounted lunch offer Parking garage and charging stations for electric vehicles Free water, coffee, tea & fruit Partnership with each other
Location
 | USU GmbH | |
| 71696 Möglingen | ||
| Germany |
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