Quality Coordinator (m/f/d)

Join us in Customer Care Management (CCM) on our way to international customer excellence in a digital world. We need you to ensure excellent processes and continuously improve customer satisfaction. Your job You are the counterpart for daily exchange with service providers regarding quality monitoring. You analyze the results of quality monitoring and feedback we receive from our customers from different sources (enquiries, reviews, etc.) to have an overview of our customer insights and to determine measures to improve our service and customer satisfaction. In addition, you support the quality manager in building an international quality framework, creating, updating or improving processes and functions. Your contribution With the responsibility to develop and establish methods for implementing a continuous improvement process, you carry out quality controls, regularly check the quality instruments and get in touch with different stakeholders. You are also responsible for achieving the KPI objectives of service providers and internally by controlling internal measures in daily business. Your environment Customer Care Management is an international matrix organization in which you will work with colleagues from France, Germany, Italy and Poland. Your freedoms If you have a passion for customer service, flat hierarchies and an international environment, you are right here. We are in the middle of a transformation process that you can help shape.

bonprix stands for high-performance teams that jointly shape success as a European fashion brand across borders. And we are looking for personalities like you – courageous and passionate about the best possible buying experience of our customers. Your training You have successfully completed a bachelor's or master's degree with economic or communication science orientation or a comparable qualification. Your experience You have experience with quality management methods and tools as well as customer care processes. You have an excellent understanding of quality processes and the ability to develop ideas and concepts effectively and creatively. Experience in dealing with internal and external data in accordance with the General Data Protection Regulation (GDPR) is also desirable. Your skills You have knowledge of English at least on B2 level as well as German at C1 level and good knowledge at Office 365. Other languages you speak like Dutch, Czech or Swedish are a plus. You also have strong customer experience skills, so you know how to improve them by analyzing KPIs and deriving measures/actions. Your softskills You are interculturally open-minded, strong in communication and bring experience in cooperation with international teams. In a dynamic environment, you can show flexibility, stress resistance, and go proactively and with enthusiasm. And: Are you interested in becoming part of an open, tolerant and diverse corporate culture and making your own contribution? Everyone is welcome here! Let us know what you need to develop your full potential with us.

Work-life balance: 37.5 hours week, flexible working hours without core work time and 30 days holiday Attractive employer services: up to 30 days of work abroad in Europe, grant to Germany ticket, 15% employee discount in many corporate companies as well as Christmas and holiday money Further education: Wide range of personal development measures for professional and personal training, including digital learning platform with many exciting offers Agiles working environment: coworking spaces, mobile work and agile working methods Additional Benefits: 3 canteens on the campus with a focus on regional offers and always vegetarian or vegan alternatives, diverse range of business sports and special conditions in many gyms (e.g. Elbgym),E-store columns on the campus Open corporate culture: uncomplicated coexistence and a duz culture at all hierarchical levels, common summer parties and Christmas celebrations with the entire company