Key Account Service and Customer Projects Specialist (f/m/d)

Become part of our international customer service team and play an active role in managing our global (key) operations and implementing exciting customer projects. In this role, you will be the central point of contact between our international customers, internal departments and sales companies. If you enjoy organization, communication and project work, then you've come to the right place! Creation, processing and monitoring of orders, quotations and contracts in an international environment Back office support for our global (key) account customers Project management of international customer projects Support for the field sales force and international sales companies (e.g. customer and market analyses, evaluations) Monitoring delivery times, adherence to deadlines shipping and processing, as well as processing returns and restocking, standing in for other administrators and performing special tasks as specified by the team leader

Complete commercial training or qualification Professional experience in international customer service or project management desired Very good written and spoken English, other languages at advantage Confident use of MS Office and ideally experience with ERP systems (SAP) High service orientation, enjoyment of working in an international environment, strong communication skills, organizational talent and team orientation Strong advantages: Collaboration with global customers and international sales companies Combination of customer service and project management with a high degree of personal responsibility

Flexible working hours & home office option Professional and personal development through internal and external training Responsible tasks, a dynamic team and a very good working atmosphere The position can be filled at any Ceratizit Group location throughout Europe. .