Leiter IT-Service & Support (m/w/d)

As a specialist in technology and IT, we are exclusively commissioned by our partner to occupy the position of the Head IT-Service & Support (m/w/d). Our partner is an established system house and cloud service provider with multiple locations in Central Germany. It operates its own data centers and offers comprehensive cloud solutions for business customers.

Head of IT-Service & Support (m/w/d) Leipzig Your design area Takeover of the overall responsibility for IT service management (including ServiceDesk, Call acceptance, Incident and Problem Management, Service Level Management) Technical support (1st to 3rd level) - incl. Coaching and further development of team members First contact point for technical questions about the product portfolio - you speak the language of the administrators and understand technical challenges Classification and prioritization of incoming requests, first technical evaluation and assignment to the appropriate support level or the departments Interface management for various technical teams at the locations Leipzig, Dresden, Görlitz, Chemnitz and Berlin as well as the data center area Monitoring and maintenance of service contracts and contingencies, including customer appointments (e.g. Jour Fixes), where potentials for procurement are also to be identified and initiated Continuous further development of the service processes incl. Integration of modern technologies (e.g. AI) Compilation of evaluations and reporting on quality assurance - direct line to management Your Benefits Versatility in a key position with direct influence on service quality and customer satisfaction Individual training offers, exciting projects and real development opportunities Cars for private use Flexible working hours and confidence work time - mobile work possible, but office presence desired Flexible working hours and a modern working environment Employee discounts, e.g. on IT hardware and technology products

Your profile Complete studies in the field of computer science, business informatics, electrical and information technology Multiannual professional experience in the IT infrastructure environment as well as sound, generalistic IT knowledge (networks, servers, cloud, administration) Experience in leadership and development of teams - ideally in the service or system house context Embossed understanding of IT service processes (ITIL knowledge of advantage) and organizational skills Communication strong, service-oriented, structured - with natural 'energy' and desire to take responsibility Flowing German and English skills JOBV1_EN