Dr. Kurt Wolff GmbH & Co. KG | Germany | 33xxx Bielefeld | Permanent position | Full time / Home office | Published since: 21.01.2026 on stepstone.de
IT Service Manager (m/f/d)
Troubleshooters from Bielefeld that inspire worldwide! Our strong brands: ALCINA, Alpecin, Bioniq®, KAREX, Linola, Plantur and Vagisan. Since 1905 we have grown as a family business in the cosmetics and pharmaceutical industry and are proud of our “Wolffsrudel” with more than 900 employees. We have 11 international offices and are active in over 60 markets. With our products we want to grow globally. Are you there? We are looking for you to the next possible appointment to strengthen our team as IT-Servicemanager (m/w/d)
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Your tasks • Your profile • What we offer
Troubleshooters from Bielefeld that inspire worldwide! Our strong brands: ALCINA, Alpecin, Bioniq®, KAREX, Linola, Plantur and Vagisan. Since 1905 we have grown as a family business in the cosmetics and pharmaceutical industry and are proud of our “Wolffsrudel” with more than 900 employees. We have 11 international offices and are active in over 60 markets. With our products we want to grow globally. Are you there? We are looking for you to the next possible appointment to strengthen our team as IT-Servicemanager (m/w/d)
General responsibility for IT ServiceDesk as a central point of contact for all IT requests Control and continuous development of support services including external service providers Responsibility for the Digital Workplace (End Devices, Collaboration, Workplace Services) Construction and maintenance of a service catalogue and clear SLAs and KPIs Establishment and optimization of service-oriented ITSM processes based on ServiceNow ITSM Analysis of service key figures, customer feedback and tickets for continuous improvement Close cooperation with departments, IT teams and management Active communication in malfunctions, changes and service development
Multiannual experience in IT service management, ideally in the ServiceDesk or Workplace environment Very good understanding of service-oriented IT operating models Practical experience in handling ServiceNow ITSM Experience in managing internal teams and external service providers Embossed service and customer orientation Strong communication capability and safe occurrence Structured, analytical and solution-oriented operation Very good knowledge of German and English Preferably, you bring an understanding of artificial intelligence and its possibilities of use
Tariff compensation: Chemical fare contract, Christmas and holiday money & occupational pensions Flexibility: Trust work time, mobile work (up to 25% per month) & over 30 days free Wolfferia: Daily fresh and balanced cuisine in our factory restaurant Sports & events: Cycling trips, cooking events, Christmas market & Co. Compatibility: Consultancy & Co. from Viva Family Service, chance to place in the KiTa „Werksgarten“ right around the corner Continuing & Learning: Language Courses, Seminars, E-Learnings, Knowledge Sessions & Co. Mobility: JobRad, JobTicket, E-Ladepillars & free parking Discounts: Discounts on our products & Corporate Benefits
Location
 | Dr. Kurt Wolff GmbH & Co. KG | |
| 33611 Bielefeld | ||
| Germany |
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