Expert Product Owner in the field of CRM Conversational AI (m/f/d)

For our location in Bonn we are looking for a:n PRODUCT OWNER (M/W/D) Conversational AI VoiceBot and ChatBot YOU KNOW WHAT WHAT WHAT YOU WHAT? Welcome to the Post & Package Germany division of DHL Group. As a leading postal and parcel service provider, the shipping of letters, goods and parcels is our core business. And we fulfill this social mission with a special passion: as a strong, entrepreneurial team find solutions, shape changes and take responsibility. We connect people and improve their lives. Post & Paket Deutschland is growing with new tasks for positively thinking starters. That's your chance! These are your tasks as Product Owner As part of the digitalization strategy, the Customer Service Post & Paket Germany develops digital products in an agile environment and is looking for talents with fun to cope with complex challenges. Show what you can and support Deutsche Post DHL Group on its successful growth course. As a Product Owner, you are responsible for the success of our P&P customer service conversational AI solutions VoiceBot Jana and ChatBot Marie The AI-based BOTs understand and answer questions from our private customers about package and letter topics already on the phone or chat today. As a Product Owner, you will contact the SCRUM team to expand BOT's capabilities and apply the latest technologies In close coordination and cooperation with other product owners, specialist experts, IT architects and development team, you will shape and understand new requirements in the form of User Stories and Epics You carry out performance analyses, identify optimization potentials, evaluate costs and benefits, create and prioritize the Product Backlog You accompany the implementation of agile development, take development results and ensure a sustainable documentation as well as a successful in-value You keep your stakeholders informed about the development steps That's what you bring Agile development methods such as SCRUM or SAFe, project management in the software environment and the work as Product Owner (with tools such as Jira) are familiar to you from multiannual practice You have collected very good IT skills through multiannual practice and study (e.g. computer science or business informatics) or comparable qualification Business requirements to question, model and translate into IT requirements make you fun Analysis of complex technical and technical topics does not concern you, and a good understanding of numbers and data is drawn to you You are contact-loving, go to people, like to moderate, do not shy difficult situations, like to work in the team, help others and help you think with, want new learning, go ahead Convincing communication skills in very good German language, sometimes in English, speak for you Customer service and letter/package logistics you have already met or you have great interest in working there Your benefits

An exciting working environment, competitive pay structures and a safe workplace The possibility to work mobile according to our operating agreement Transparent work time recording and leisure compensation Further training and personal development The possibility to participate in the attractive group pension pensions or pensions with employer grant Free social consultation in all situations Company bicycle Benefits for various providers in the course of the Corporate Benefits program of Deutsche Post (example: gyms, online trade, travel, mobile phone etc.) Our key data: Questions will be answered by Babett Schäfer at +49 171 3140742 The position is also suitable for people with severe disability. With the same suitability, the severe disability is taken into account/preferably. Please send us your complete application documents via the button ''Apply' or '' Apply now''. We look forward to your application. I'm sorry.

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