Senior Research Operations Manager | User Experience Management (m/f/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. The User Experience Management department systematically introduces the user and partner perspective into product development. In close cooperation with product managers, UX designers, analysts and other insights roles, we ensure that Product Discovery is experienced and customer-centric. As a Research Operations Manager*in, you create the organizational, methodical and technical requirements for the reliable, efficient and scalable implementation of research across teams. Many speak of “Homeoffice” – we of “hybrid or mobile work”: Our teams, together with their leadership, decide which balance from mobile work (remote) and local times is useful for them. The place is limited to 2 years.

Research Operations Building and Developing: You establish scalable processes, standards and services for planning, implementation, documentation and after-use of UX Research. Research-Tooling is responsible: You evaluierst, implement and administrate research tools, tax licenses and service providers, and soar for understandable usage concepts. You develop our research repository and the associated taxonomy, improve documentation and traceability and support the reuse of existing findings. Improve quality and efficiency: You develop templates, checklists and quality standards, identify bottlenecks and make impact, utilisation and process quality visible with suitable key figures. Teams empower: You advise researchers and cross-functional product teams, organize onboardings and trainings and strengthen the safe use of research methods and AI-based methods. Ensure governance and data protection: Together with data protection, legal and information security, you develop practicable standards for consent, retention, access and deletion of research data. You are not sure if the place fits you? – We are happy to make contact with Felix Naujack and Lara Fechtner from the field. Do you want to live your future team and work? – As part of your application process, you will have the opportunity to do so at a later time.

Must-have: Multiannual professional experience in Research Operations, UX Research, DesignOps, Program Management or a comparable operational role in the digital product environment. Experience in building or developing standardized research processes, services and governance structures. Secure understanding of qualitative and quantitative research methods as well as the requirements for a reliable study implementation. Experience with research repositories, tool administration and structured documentation. Embossed process thinking, high organisational strength and the ability to coordinate several stakeholders and initiatives transparently. Language level: German C1 (skilled language use) and English B2 (self-employed language use). Nice-to-have: Experience in e-commerce, platform or marketplace models or in large product organisations. Experience with panel construction, research recruiting platforms, survey and testing tools or knowledge management systems. Practice in the definition of ResearchOps key figures and in the visualization of operational data, for example with Power BI. Knowledge of the use of AI to support research workflows while focusing on quality, data protection and traceability. Technical interface understanding and experience in designing scalable and automated data flows between different systems and platforms.

Work-life balance Hybrid working model with up to 50% remote work per month, Activity Based Working, flexible working hours (guiding time), 37.5h week, 30 vacation days, workation and Sabbatical option Compensation & additional offers Holiday and Christmas money, 15 % personal discount as well as numerous Benefits & employee offers (e.g. events, travels), pension schemes, possibility to share capital, relocation offer Professional & personal development One-week onboarding, training offers such as e.g. the OTTO Academy, digital learning platforms – including Masterplan, Coaching & Mentoring, Hospitations, Development Programs, Leadership and Expert Course, Participation Option at Fachkonferenz Health and well-being Mindfulness and stress management courses, offers for parents, occupational health & psychosocial advice Culture and cooperation Communities & Networks, Coworking & Social Spaces, Leading Principles, Regular Employee Surveys, Free Hot Drinks and Variety – Also Vegan – Food, Package Shop Mobility Germany ticket, free parking, e-store columns, StadtRAD stations & many Benefits more! !