Pharmatechnik GmbH & Co. KG | Germany | 60xxx, 65xxx Frankfurt am Main | Permanent position | Full time / Home office | Published since: 27.03.2026 on stepstone.de
Head of Service Region Southwest (m/f/d)
You want to shape your professional future with an innovative software company? Then set the course for your success: At PHARMATECHNIK you can expect an open working environment, flat hierarchies and plenty of space for your ideas. PHARMATECHNIK as one of the market leaders for pharmacy software develops powerful and reliable IT solutions for pharmacists as well as dental and medical practices. Around 800 employees work at 14 locations for the satisfaction of our customers. We want to further expand our leading position as an IT company in the health market in Germany and look for our office in Mainz as soon as possible
in full time as part of a planned age succession Design the Southwest service region actively – take responsibility for a strong team and for more than 1,000 customers. .
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Your tasks • Your profile • What we offer
Responsibility of the entire service region Südwest with the locations Mainz/Sörgenloch, Saarland, Stuttgart and Baden-Baden Professional and disciplinary leadership of a team of around 80 employees Further development of service organisation and ensuring customer-oriented service culture Escalation management and central contact person in key customer applications Ensuring, controlling and optimizing service quality based on relevant KPIs Identification and implementation of improvement measures to improve efficiency Close coordination with sales, departments and management Interface function between customers and employees Responsibility for the location infrastructure (buildings, facilities, inventory) in cooperation with the real estate department of the corporate headquarters
Successfully completed studies or comparable commercial or technical training Multiannual professional experience in an operational management function, ideally in a service or process-oriented environment Experience in the leadership of employees and/or executives High service orientation and outstanding communication capability Pragmatic, solution-oriented working and entrepreneurial thinking Very good German knowledge and safe handling of MS Office readiness to travel (approximately 50%), fun at the field service and driving licence class B
At PHARMATECHNIK you can expect an environment where team spirit is lived, innovation is part of everyday life and you can develop professionally. With flexible working hours, targeted training opportunities and modern jobs, we offer you the best conditions to actively shape your career. Our attractive Benefit program includes e.g. leasing bikes via pay conversion, a concept that supports remote work for many professional groups and a regularly rechargeable handbook. This and many more information can be found at https://www.pharmatechnik.de/ueber-uns/karriere
Location
 | Pharmatechnik GmbH & Co. KG | |
| Frankfurt am Main | ||
| Germany |
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