Head of Customer Management and Communication - DBS 14/2026

Technical and disciplinary management of the department with the Communication and Environmental Education Units and the Customer Management Units and Fee Management Units with 2 teams and 62 employees Strategic development of the department as well as initiation, monitoring, control and coordination of cross-departmental digitalisation projects, in particular with regard to the optimization of processes and interfaces Conception and development of process and performance standards, further development of structures and processes against the background of structural changes Responsibility for decision templates of the Executive Board and preparation of templates for the Board of Directors of DBS from the assigned subject areas Development of economic planning for departments Ensuring statutory work protection requirements for the entire department Ensuring the consistent application of applicable laws and regulations for the entire department The bodyholder / The bodyholder represents the DBS in external bodies, advisory meetings or other relevant institutions

Completed university degree (Master, Diploma or Bachelor), preferably an economic or administrative degree Multiannual, relevant professional and leadership experience Impressed leadership skills and joy in managing and developing employees Very good IT skills (SAP and MS Office applications incl. Outlook) German in Word and Writing – at least language level C1 of the Common European Framework of Reference We also expect: Experience in the management of interdisciplinary projects A high level of commitment, team capacity, social competence and intercultural competence Enforcement and Conflictability Structured, independent and solution-oriented mode of operation and high decision-making competence Reliable but no requirement are relevant professional experience in the supply or disposal industry

An authentic, municipal company with a meaningful task for our city and a living value culture. Together we want to make Bremen clean and worth living. You know exactly what you're up for in the morning! A forward-looking orientation, with a responsible involvement of employees, an appreciation exchange and transparent communication. You can really get involved here! Depending on the personal qualification, the annual fee is between €74,888,00 in level 1 and € 105,422,81 in level 6. A safe working environment, flexible working hours for the optimal agreement of family and profession, EGYM Wellpass company fitness, the German ticket as a job ticket, training opportunities, educational time and a pension provision of the public service (VBL). Here you get many benefits! A competent, committed and motivated team of more than 270 employees, who works together for the well-being of our city and who likes to be together to celebrate. Here you are an important part of the community! General information In order to reduce the underrepresentation of women in this area, women must be given priority in the same qualification as their male competitors, provided that there are no overriding reasons in the person of a competitor. Women are therefore expressly asked to apply. People with severe disabilities are given priority in the case of essentially the same professional and personal suitability. We welcome applications regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age as well as sexual orientation and identity. We ask you to submit copies of your application documents only because we cannot send back the submitted application documents for cost reasons. Please send us your complete application documents as a PDF file. This includes a letter, a CV and, in accordance with the conditions described, qualifications and employment certificates. The application documents are kept until the expiry of the period in accordance with § 15 General Equal Treatment Act (AGG) and are subsequently destroyed. .