Finnlines Deutschland GmbH | Germany | 23xxx Lübeck | Permanent position | Full time | Published since: 22.05.2026 on stepstone.de
Customer Service Specialist Groups and Individual Travelers (m/f/d)
Make holiday dreams true and shape our future – as Customer Service Specialist (m/w/d) Groups & Individual travelers! Scandinavia is more than just a destination for us – it is our passion. Around 30 dedicated colleagues ensure that our guests enjoy unforgettable travel experiences on board our combined passenger and freight ships between Germany, Finland, Sweden and Poland. Whether when booking, check-in or on board: the person is at the heart of us. We rely on quality, reliability and real teamwork – and with increasing number of passengers and exciting expansion plans, our customer service continues to grow. From now on we are looking for a dedicated personality with experience, overview and joy in customer contact in full time for our Customer Service Team in Lübeck. In this versatile key role at the interface between the B2B (groups) and B2C (individual) business, you work closely with the department management and actively support the further development of our tourist business – especially with regard to our new Superstar ship, which will be used successively on the Travemünde–Helsinki route from 2028 onwards. .
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Your tasks • Your profile • What we offer
This is your route plan: Support and booking of travel groups incl. Preliminary remarks, changes and bills Administration of quotas, cabin allocation and entry of personal data Communication with tour operators and operational customer contact Advising individual customers by phone, in writing and by chat or messenger to tourist ferry products Processing of customer feedback and complaints Perspective: link function between the group department and the individual traveler sales team
You already have this in your baggage: Completed training or studies in tourism Mind. 5 years of experience in customer service, travel sales or service-oriented sales Cross entry from the inbound distribution with a pronounced service orientation possible Joy in taking responsibility and actively shaping processes Structured, independent and flexible operation Digital affinity and safe handling of modern booking and communication tools Very good German and good English skills
We have this for you on board: An international company on growth rate Plenty of space for ideas and personal development A collegial team with humor, heart and passion for travel Attractive remuneration included 13. Monthly salary and holiday allowance Benefits on ferry trips Flexible working hours in the sliding time model at 38.5 hours per week
Location
 | Finnlines Deutschland GmbH | |
| 23554 Lübeck | ||
| Germany |
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