Service Support Specialist (x|w|m)

We are looking for a Service Support Specialist (x|w|m). In this role, the Service Back Office helps you to continuously strengthen our customer service and actively improve processes. In this role, you support internal and external customers, take responsibility in offering and order processing, and help ensure service quality at the highest level.

The team consists of five employees and is looking forward to shaping the future with you. The job is possible in full time for 1.5 years and takes place at the Göttingen-Siekanger site.

Creating offers in SAP and securing efficient offering processing

Editing and clarifying offers as well as support for ongoing orders in the service management system

Creating invoices for service operations and securing correct billing

Maintenance and updating of customer master files to ensure high data quality

Participation in national and international service projects and the introduction of own ideas

Ensure high service quality as well as active cooperation and continuous improvement of back office processes

Successfully completed commercial vocational training

Insufficient professional experience in offerings

Safe handling of SAP of advantage

High technical affinity and understanding of technical relationships

Impressed customer orientation and joy in the care of internal and external contact persons

Very good communication skills in handling customers and colleagues

Very good knowledge of German and English in word and writing

As a globally growing life science company that is listed, Sartorius offers a variety of benefits: Room for your personal and professional development: talent talks and internal seminar offer

Work in your rhythm: Home Office possibilities, sliding time and flexible working time

Attractive remuneration: holiday and Christmas money including pensions with 37.5 hrs. week and 30 days

From the outset: Comprehensive onboarding including online platform – even before entry, workshops, “Buddy” as a contact person or person. Contact person

Internal networking: Communities on numerous topics such as coaching, agile work and yoga, Business Women Network

This position is occupied within Sartorius Stedim Systems GmbH. We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities and cultural backgrounds. .