Team Lead Customer Service - Claims & Quality Management (d/m/w)

For our open position as Team Lead Customer Service (d/m/w) we are looking for you! Start at the Quality Management Team and be responsible for quality management at the operational and strategic level of our Autohero brand. As part of the customer service, together with your team, you contribute to an incomparable online car purchase experience for our customers.

As Autohero, the innovative online shop for tested used cars, we are part of the AUTO1 Group, Europe's leading platform for automotive trade. Our innovative platform allows customers to purchase high-quality used cars online conveniently, safely and transparently.

Take over the disciplinary leadership and efficient management of up to 15 employees in our customer service team with focus on complaint and quality management Weak up directly to the design of our customer service and operational processes in which you analyze existing processes and show efficient solutions Ensure excellent service quality through targeted analysis of reports and continuous improvement of our processes Act as a communicative and team-wide interface between the professional departments, external service providers and our customers Keep your team free, go ahead as a team leader with a good example and set standards in the operational daily business

Multiannual experience in managing a team with customer contact or in another communicative area with detectable successes Professional experience in the automotive industry is advantageous A natural leadership personality with persuasive power, strategic skills and a high social competence characterize you as a team leader Excellent organizational skills as well as a structured, independent and conscientious way of working A pronounced understanding of figures and analytical thinking also belong to your strengths Safe handling of Google Workspace Tools (Sheets, Gmail, Calendar etc.) Communication talent - text-proof, word-oriented and strong contact in the business environment in German and English

Choose pace. Choose growth. Carla Raquet We live an open culture and are committed to conventions such as the Siezen or a dress code. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other causes of discrimination. For reasons of better legibility, the simultaneous use of the language forms is dispensed with male, female and divers. JOBV1_EN