Hamburger Energiewerke | Germany | 22xxx, 21xxx, 20xxx Hamburg | Student job | Part time - flexible | Published since: 22.06.2026 on stepstone.de
Werkstudent IT Service Management & Support (w-m-d)
Welcome to the Hamburger Energiewerken! Our city is at our heart and we are proud to provide the Hamburgers with energy reliably at all times. But we are all about so much more: we are designers and drivers of the Hamburger Energie- und Wärmewende. By 2030 at the latest, we want to generate district heating free of coal, by 2040 to be climate-neutral. From green electricity to district heat to hydrogen and e-mobility - we work on major plans and innovative projects and look for passionate talents. Do you want a job as a working student or student who offers you exciting perspectives and a sustainable future? Then we'll get you! You want to gain practical experience in IT support and work directly with users? You have fun coordinating technical enquiries, driving solutions and improving processes? Then become part of our IT-ServiceHub team at the Hamburger Energiewerken. .
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Your tasks • Your profile • What we offer
First contact person for incoming IT requests and support tickets Priority and categorisation of requests for efficient processing Coordination of the forwarding of tickets to the relevant IT departments Tracking the processing levels and ensuring transparent communication with the users Support in documentation and quality assurance of support processes Active cooperation in the optimization and further development of our service and ticket processes
Continuous study of computer science, business informatics or a comparable study programme Interest in IT service management, IT support or helpdesk processes First experience in handling ticket systems and IT processes (optionally also from application perspective) Structured and independent operation Communication strength as well as joy in supporting as a contact person and shaping service-oriented solutions
Design the energy future of tomorrow: We offer you future-oriented tasks and a meaningful job with impact, open communication at all levels, as well as an appreciation of each other.
Personal development: Discover diverse and exciting challenges that offer you new perspectives for your individual and professional development.
Flexible working time models: Our flexible working time models allow you to optimally align job and study with your life.
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Location
 | Hamburger Energiewerke | |
| 20539 Hamburg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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