Discover Trainee Customer Experience & Operations in Düsseldorf (m/f/d)

Discover Trainee Customer Experience & Operations (m/w/d) in Düsseldorf, Start zum 01.06.2026, 01.10.2026, 01.12.2026 or 01.02.2027 As a Discover Trainee you have a chance to discover different facets and areas of Vodafone for 18-24 months. With your Homebase in Customer Operations, you will design the service of the future for our customers. What awaits you? Service Design, service innovation, customer centering and insights, agile work and much more. What distinguishes you? You like to set up customer glasses. You are committed and passionate about innovation. You are empathic, communicative and interested in strategic questions. Dedication and innovation starving are you in the blood? Find out what your favorite job will be and shape the future with us.

What awaits you: You take your development into your own hands. You plan your approximately 3-month stations independently with a view to your personal goals and skills. You start with an extensive introduction. In the so-called “Customer Facing” you become an expert:in the needs of customers. You experience how our service works. You see how we develop new contact channels and work daily on a better experience for our customers. From customer care to agile project management to digital service. You will learn the tools for customer experience management of the future and make it a reality You benefit from various trainings and workshops, become part of the trainee community and build a strong network. So you help us drive digitalization, simplify processes and offer our customers an even better experience. You actively shape the Vodafone Spirit.

What distinguishes you: You have successfully completed your Master's degree (alternative Bachelor with 2 years of professional experience) with first practice and also abroad experience. You speak German and English, C1 to GER. You have pronounced communicative and analytical skills, paired with a healthy portion of empathy. For you, customers stand first and foremost. You are inspired by processes and strategies that have a sustainable impact on the customer experience. You live with us the Vodafone-Spirit, are committed, open and are looking for new challenges

Disabled applicants: You are particularly taken into account with the same suitability. We occupy this place at the Düsseldorf site.

Flexibility: Hybrid working allows you to work in the office or up to 3 days/week from the home office. In addition, you can work up to 20 days a year in EU countries and in more and more non-EU countries. Attractive remuneration and pension provision: As a collective employee, you will receive holiday and Christmas money or a 13th salary depending on the remuneration model. And with our pension plan also an occupational pension scheme. An unlimited contract of employment: After completion of the Trainee program, you seamlessly get into a firm role - whether you choose your home base or other business. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Your further advantages with us: From the first day, you will be joined by experienced mentor:in and your trainee buddy and accompany you through the trainee program. After starting your home base, you will run cross-departmental stations at our campus in Düsseldorf and, if necessary, at other locations in Germany or abroad. Which one will be? You decide. No matter in which business area you are responsible for your own projects and work in cross-functional and international teams. As part of the trainee community, you actively participate in the program. And you benefit from the experience of other trainees at the same time.

How you apply to us: Turn your phone a short video (60-90 seconds) and upload it to one of the popular video platforms. Imagine yourself using a personal item. Alternatively, please send us a letter and explain your motivation. In addition, we need your CV with link to your video, the current overview of your grades and certificates of your internship. For more information on the application and the trainee program, see vod.af/DiscoverTrainee.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can. .