Mobile Service Employee

At the next time, we are looking for you as an employee: in mobile service (w/m/d) for DB InfraGO AG at the Hof (Saale). Your tasks:

You are part of the customer service in the DB Information, including the mobile service at the platform and provide active traveller support in the railway station area incl. Support for entry, transfer and exit operations Responsibility for non-discriminatory traveller information using the provided information systems and media even in case of malfunctions in the course of operation, in case of changes in track or in case of failure of trains lies with you You provide assistance for travellers and work out travel alternatives with missed connections in coordination with the 3-S headquarters Tasks related to the “passenger rights” (issue of taxi vouchers, etc.) are also in your area of responsibility You check the topicality as well as the visual state of hangings and prospectuses, accept fund items and issue delay certificates in long-distance and local traffic As a representative: in the company at the railway station you also carry out special orders on instructions from the railway station management or the railway station service

Your profile:

You have a successfully completed vocational training, such as hotel business, service, specialist for gastronomy Ideally you bring good knowledge in the field of traffic geography You are characterized by a pronounced service orientation and readiness with a very good communication capability In the well-known computer applications like MS Office you are versed You are ready to work on weekends and holidays in the shift and change service A pronounced service orientation, readiness to perform, enforcement ability and high flexibility complete your profile

This is important to us:

Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age, duration of unemployment, sexual orientation and identity. Benefits:

You will receive up to 16 free journeys within Germany per year and further fare for your friends and family. You always give everything and therefore get back a lot: a standard market salary package with generally indefinite contracts and employment security, as well as a variety of benefits and an occupational pension scheme. You can be sure of a long-term perspective through your firm working relationship in a future-oriented group. .